Here for traffic as much as anything else. Without going into too much detail I purchased an item costing over £100 using my credit card in the sale. Said item arrived damaged (beyond use) and I took photos and sent them to customer service within 10 mins of delivery. It was a tracked parcel so they could see it arrived damaged rather than claiming we did it. Interestingly the packaging was not damaged at all.
Email customer service, nothing. Phoned a couple of days later and they said they'd have to pass on to the manufacturer to see if it was a replacement part or replace whole thing. Was a bit sceptical but..
Heard nothing for a week so thought time to email again. Reiterated what they'd said on phone and asked what manufacturer had said. Nothing again.
Today is the day I phone to chase up. AIBU to say they send me a new replacement, collect the damaged one and sort it out with the manufacturer themselves? I have had a Google but I'd be there all day trying to weed out the out of date and unrelated stuff to find specifically what I want so thought I'd pick the collective brain here instead. From what I've read I think I'm right that I can but I want to be as sure as possible. Don't want to give the person on the phone a hard time at all, it's not their fault, but I do want what I've purchased so want to present a solid case to them rather than getting fobbed off.