AIBU be p*ssed off that Aldi have c*cked up my Christmas hamper order?

[DurtySarf]

So, I ordered my Aldi Christmas hamper in good time.

It was despatched at the start of this month.

When it didn't appear I chased it up.

Today I've been told that it's been damaged beyond repair in transit. And they can't send me another because it's sold out. They can only send me a refund.

The thing is, when I first queried the missing hamper, I checked on the Aldi website and at the time, it wasn't yet sold out.

So if they had got their finger out five days ago, I could still have reordered.

I feel you. They seem to be in a bit of a state atm. Their Xmas food catalogue claims half the meats are “on sale now” but not one of the six (!) Aldi’s I’ve been go on the quest for the three bird roast says they’ve seen it in yet.

I know this doesn’t help you but this is why I don’t online food shop for Christmas - the stress of having them cock up an order would make me explode - but then get so stressed visiting the supermarket instead.

You can’t win. Sorry OP.

@PaulHollywoodsSexGut thank you for your sympathy.

Still feel grrr about it all

That's so frustrating. Perhaps as a goodwill gesture they could have given you one of their more expensive hampers but at the price you paid. A refund is all well and good, but it's 9 days until Christmas so you're unlikely to be able to buy from elsewhere.

Wow, that’s really poor from them. Not sure who they use to deliver but my hamper arrived last year bashed up and the box had a massive tear in it. Obviously complained and they said they would refund it after I had sent the damaged one back cos they had sold out. Ended up buying a new box for it and putting all the stuff in there to save bother but put me off buying from them again this year.

@IceRebel Yes, you would have thought they would offer to send another hamper that was in stock, but the woman I spoke with kept repeating that they could only refund it. She really couldn't get off the phone fast enough.

@Lana1234 sorry to hear you had a bad experience too. I've learned my lesson!

Get the refund and try Regency Hampers. They are really good.