Lovely Mners, I am happy to be told I am being unreasonable, I've posted in AIBU before where I thought I was completely right and told i was wrong. So here is my dilemma.
On Friday (Black Friday) I decided to do some of my xmas shopping. I received a promotional email from UB (registered customer with them) advertising their black Friday deals.I had my eye on a lovely eye shadow palette on sale on the Urban decay website I noticed that had been reduced from £39.99 to £31.60 but not only that, to my delight there was a "Cyber" discount of 25% extra if you bought more than 2 products.
Excited, i quickly ordered 2 palettes online, but then noticed when i applied the 25% discount code instead of the total coming to what i thought, it only showed a reduction by about £2 (can't remember exact amount) but between a £1 and £2 discount. convinced something was wrong i called Urban decay and explained the situation.
The lady i spoke to said there is a problem with their configuration on the promotional code and that i should go ahead and checkout with my purchase and it will show the correct 25% discount when i pay. she also sent me an email to show i had called up as and discussed this matter as evidence.
Happy with this, i proceeded with my order. I usually pay with Paypal, but by the time i got my paypal page, it was still showing only the £1ish discount. So i called back again. This time i got a different lady. I was told the first information i got was incorrect. That infact a 20% discount has already been applied to their products which is why it has gone from £39.99 to £31.60 and that if i buy more that 2 products the promotion is that i will get an extra 5% off and not 25% 
. So the promotion is buy 2 get 5% off.
I pointed out that this is not at all what their website is showing and that it is very misleading to customers. I also told the woman that the previous lady had assured my they would honour 25%. she asked for the call number that relates to the email, went away came back and didn't say anything further about it. Just kept saying there is not such discount. I challenged her again about the wrong information on their website and her reply was, "We are working on it". with that the call ended. I was very disappointed and ended up purchasing something much cheaper from their site.
But what has annoyed me more since Friday is that this promotion is still up on their website! 25% if you order 2 or more! what is going on???? can i complain about this and how. I've put screen shots up for you to see.