To keep this or am I thief?

[hattyho]

So I ordered a purse online from a well known brand.
I paid £12 so cheap and cheerful.
The parcel arrived today and it was well packaged in a nice box and wrapped etc.
I opened it and it was a different purse (loved it ) and I checked online and it is selling on the site for £100
Moral dilemma ...keep or return ?
Would you tell them ?

Origami, I scrolled to the end just to say the same thing!

I was going to post:

"I don't care what you do (personally I would send an email to say I'd received the wrong one) but at least post a photo."

I highly doubt they'll say keep it. We got sent a duplicate of something expensive by Amazon last year. They wanted it back

I would need to tell them otherwise the guilt would get me and I couldn't enjoy it.

Don't get me wrong though I would be hoping for them to tell me to keep it

You aren't allowed to keep the goods without permission, but you are entitled to put the onus on the sellers to come and collect them.

I got double Dermalogica a week after the next day delivery. I called them up. They asked me to take to post office, I said no you've already failed to deliver on time, can come and collect however it would be nice token of gesture to let me keep. After being on hold for 5 mins they said I could keep and they were in a dilemma because no one had ever called owning up to getting their delivery twice.

To answer your question you should notify and if they do not collect or replace then you keep. You cannot honestly keep in good faith given you have looked up the value online. It'll be embarrassing if they call you.

I once ordered something from Amazon and a couple of days later a very similar item from an eBay seller. I got the first Amazon item and then a second parcel, also in Amazon packaging. So I contacted them and they arranged to pick it up.

It was only afterwards that I realised I'd actually returned my eBay purchase to Amazon. THEY OWE ME.

It was less than £5 so I did not bother to try and explain it to them. But I am still cross with myself for being the only person so honest that they actually send Amazon stuff for free.

I got sent the wrong item once. They made me repackage it using my own tape and supplies, then trail all the way to the post office and send it back with a returns label. Only then would they send me the item I’d actually purchased. I wouldn’t open myself up to that ball-ache again if I didn’t have to. If you’re not out of pocket just keep it.

Don’t companies sometimes send a “suitable alternative” the purse may have been sent in good faith by the company if they had run out of stock of the original purse? I’m sure the actual cost price to the company of each individual purse would be quite similar so no financial loss to them.

I've been sent the wrong stuff so often - and ended up paying for it because I couldn't battle to the Post Office to send it back at hefty personal cost - that I would heave a sigh of relief. And keep it.

They might charge you for it though. Amazon duped my order and charged me twice, more than once.

I would inform them

Hard but the right thing to do

I was once in real need for money

Found a 50 pound note in the corridor somewhere where I worked

Handed it to a staff member.

They sent it to the lost and found department

A month later they called me and gave me the money, Said no one asked for it and that I’m the legitimate owner

Felt so happy spending it instead of having to feel like a theif

I got the wrong thing sent once. They asked me to package it up and send it back. I refused as I said it was their error and so I wasn't prepared to be inconvenienced for it, but that if they sent a courier to get it I'd be happy to leave it in the porch for them. They told me to keep it. Then they accidentally sent me a second one instead of my actual order, and then told me to keep that too haha! I think sometimes companies will see what they can get away with in terms of you having to post it back and even pay postage but as long as you say that you will make it available to collect, they probably won't bother and can't accuse you of refusing to return it.

Moral compass test here it seems.

Tell them, up to them if they want it back they pay all the costs and re imburse you for this trouble.

But i bet their buy in price and margin is sufficent for them to say thanks but keep it:)

Keep it.
I've had this a couple of times with john lewis and with selfridges, both around Christmas and when I contacted them they acted like they wre doing me a favour - I even had to photograph items and email to Selfridges. If its a little company then yell them but if its a big one then just keep it.

Is it theft? Yes it is.
Would I keep it? Yes I would from a massive company.

Practising criminal defence solicitor here, with 12 years’ experience. It is theft. Yes, there was no dishonesty at the point of acquisition, but there was at the point of the decision to keep. It’s at that point the theft is committed. As a PP has said, there is no requirement that there be dishonesty at the time OP physically acquired the item. That said, it is vanishingly unlikely she would ever be charged.

I would contact them otherwise every time I looked at the purse, I would feel guilty.

Not sure what I would do, but someone in Australia was given too much money when they got cash out at the supermarket, and is being charged with theft.

I would contact them otherwise every time I looked at the purse, I would feel guilty.

Oh! It's just me that would experience a warm, rosy glow then?

Personally I couldn't. And no- not juts saying that because I'm answering the thread- which is usually an accusation made by some of the feck em and keep it brigade! It's a moral thing. If I had been sent the wrong thing (cheaper) I'd phone and expect a replacement. So for me I would have to phone and say that I'd been sent the wrong product. If they ask you to send it back it's annoying, especially as you like it- but for me, I'd feel too guilty keeping it

I'm.not a lawyer but to.me it seems like theft. I would phone the store and explain.

Years ago, when money was worth something and a five pound note was enough to buy enough food to keep the two of us for a week, almost, I was given change of a tenner instead of a fiver in a shop. I wasn't sure at first, because I had had both a five and a ten in my purse, and the shop was heaving, so I didn't check until I got outside, and sure enough, there was my tenner, nestled in the back, and here was me with change for a fiver.

I did struggle with my conscience - we didn't have much money and it would have made a big difference to us - but such direct theft was totally beyond me. I wen back in, waited in the queue again and told the girl what had happened. She checked her till and my five was in with the twins.

I'm so glad I did - she actually CRIED (I know that's hard to believe, but she did). She said it would have been her job gone if the till was a fiver down, and she would have had to replace it - she was so grateful, and I was bloody glad I'd gone back. It was manic in there that day and she was rushed off her feet and had made an easy mistake.

However, hypocrite that I am, and knowing the huge profits large organisations make and how badly many of them treat their staff, and avoid their taxes, and despite two wrongs not making a right etc etc etc - as long as I knew no individual would be held accountable for the error, I would keep the bag.

*Change containing a fiver - not for a fiver

*in with he tens - not twins