ESA call cost £8.92

[FoxBoxRox]

I had to call them because of a letter they sent to me.

I don't have a home phone so used my mobile.

Just got my e-bill and the 17 minute call (15 mins on hold) cost me almost £9

AIBU to think this number should be free or low charge?!

People calling this number are obviously in reciept of benefits or needing to be.
How can they justify charging them £9 for a call?

That is 50% Of my usual bill!

What network are you on and what type of number did you call? An 0345 number shouldn't cost that much, it should be a normal call charge.

08435060359

That number.

And o2

Free phone number here

www.gov.uk/contact-jobcentre-plus/existing-benefit-claims

I called them once and it cost me £10.

Disgusting.

It is a free phone number. www.gov.uk/contact-jobcentre-plus/existing-benefit-claims

Where did that number come from?

The numbers were all made free a while back. Where are you getting g these numbers from. 2 links above give the free numbers

Oh shit, did you get it from a site like this? contactnumberuk.net/esa/

They charge you to put the call through. Complete con.

I don't know :( I just googled ESA contact number.

I'll see if o2 can help me at all.

Feel so daft if it's not their real number

Where did you get that number from? I think it's a call forwarding scam number. Next time use 0843 504 7178 or 0800 055 6688.

I had this confusion because I couldn't work out why I was charged. I was charged that much for the phone call where they did the initial assessment. I don't remember how I got a number that charged me as it was a long while ago.

Always look for numbers in the .gov.uk website. Sorry this has happened to you.

This happened to my organisation. We have an 0300 number but scammers advertise as us with an 0843 number- one even changed our numbers on Google maps. They forward the call to us so customers were unaware until they got a huge bill. We now have a warning on our telephone line to tell people if they have called on an 0843 number to be careful and giving the correct number.

There's a brilliant website called say no to 0870 and they have all sorts of alternative numbers in there for major organisations.

yes call forwarding scam

I had to call them because of a letter they sent to me.

just googled ESA contact number.

Why did you not call the number on the letter

I didn't have the letter on me when I called. I'd just read it and then tang later in the day when I wasn't home.