I did. A dreadful loud, rude, brash American traveller. I owned a B&B. It was a really lovely place. We had a 4 star AA rating and due to the the rural Scottish area we were in, it was just £25pp inc breakfast. Any more would price out many backpackers and seasonal farm workers.
We were rarely not fully booked.
A man knocked on the door wanting a family room. Luckily I had one available. I showed him the room huge suite with a Kingsize bed and two singles. Big enough to have a settee in as well.
He loved it but told me he'd need to go check with his wife. She came inside from the car and started pulling up my freshly made beds, ripping back the covers and mattresses telling me that they were terrible quality and we shouldn't have divans (they were brand new after renovating the room and rarely even been slept in), She said we should have proper beds! She then stormed over to the 200+ year old sash windows and only one opened (at least 4ft wide so not a small window which is why we didn't repair the rest).
She told me that it was unacceptable! There was no air. She shoved her way past me into an unlocked room across the hall which happened to be my baby's nursery, flung the window open and said that I would have to leave the door open that night so that she could have air and it "might just do".
Completely gobsmacked I stuttered that we charged just £25 a night and we were extremely cheap and what she was expecting would be many times the price and in a luxury hotel. I explained the rooms were recently renovated and the beds were very comfortable and certainly weren't cheap! I also pointed out that we were in rural Scotland in the summer and opening of ANY windows at all would result in a million Scottish Midges filling the room within a few minutes.
She wouldn't stop ranting about how cheap and nasty our furniture was and "if you pay for better, higher quality we would get the right people in".
I couldn't get a word in edgeways. She asked what was provided for breakfast and was the bacon that "dreadful limp British stuff?"
She complained we didn't have a real coffee machine in the rooms.
She didn't like the colour of the carpets and matching curtains.
I stopped her and said the room was clearly not suitable and she should try the place down the road
She asked ma all sorts about it (price, breakfasts, rooms etc) and I told her I had no idea, I'd never stayed there only seen a sign for it.
"Well how far away is it?"
I told her I wasn't sure, about a five minute drive along this road and she'd see the signs.
"Well how far exactly?!?! A mile? Five miles? Fifty miles?!" She huffed.
I told her I didn't know, didn't care as long as she left my home and never came back.
Bitch.