The access to our rural property was very difficult when we bought it and we have recently completed work to have a driveway built, making it easier to turn around (we are the last house on a long narrow lane on a steep hill). Last Thursday builders were just finishing off and the access was blocked by DH truck, when a courier arrived with a parcel. DS15 answered the door and the courier got very close to him and was ranting that he couldn’t turn around. Hearing this I came to the door and said he should calm down and stop shouting, and that I would get my husband to move the truck (I can’t as I am not licenced to drive it). When I said this he courier went berserk and ran at me waving his arms and shouting “get him, get the big man, I am not scared of him or no one, get him, I’ll show him”. DH was working on a building project behind the house and was unaware of the courier, so I decided it was best not to escalate the situation so I repeate ‘you need to calm down’ and walked back in the house. He reversed down, which I am sure was difficult.
I reported it to the shop and saved the cctv footage of his outburst which clearly shows him aggressively charging at me and his snarling contorted face etc. They apologised and said the couriers company/management would be in touch.
On Tuesday I was telephoned by the courier who was verbally aggressive on the phone shouting at me and and accusing me of ‘you pissed me off threatening me with your big boyfriend. He’s massive isn’t he, 6 footer eh? Why you do that, it was out of order’
I was completely taken back and just repeated that I has calmly told him my husband would come and move his truck, no threats had been made. He said he had a parcel for me and I said I felt it was best if he left it for now, and ended the call by saying “i’m going to go now, I can’t have aggression directed at me and I need this sorting out officially” he stared shouting again but I ended the call.
Yesterday he called again. His opening statement was “we have a big problem here’ and then launched into a rant about all the parcels he’d brought me over the last few months and how grateful I should be, how he felt I was threatening him and I had to accept his behaviour as ‘he’s not scared of anyone’ , how all his customers love him ‘black people, white people, everyone gets likes me and I have no problems you are causing this problem’ etc. When I could get a word in I asked why he was calling me and he said he had a parcel and unless he delivered it today, I would never get a delivery again. I asked him to take the parcel to the depot and ask his manager to call me”
He then said ‘managers name asked me to call you, he thinks you’re a trouble maker’
So I just said, right, okay, let’s leave it there, I’m going now and ended the call. I later got a text saying my parcel was at a local shop but I can collect it as I working hours so can’t get there to collect it.
So what now? The courier hasn’t contacted me - I have made a formal complaint. My first parcel was from M&S who were very apologies, the second is amazon who again have apologised but how can I find out what is happening with the courier? I am worried he’s going to return and be aggressive, we live very rurally. I also have a delivery set up for medications and lots of other things as I am disabled. I am very anxious and couldn’t sleep last night although that seems a bit silly in the light of day.
Sorry it’s long. Thanks for any advice.