Had a tumble dryer delivered today. Was in a bad mood as it was supposed to be delivered yesterday lunchtime - they waited until almost 6 o'clock to text me to say that the van had broken down and they wouldn't be delivering it but had rescheduled for today at the same time.
Lunchtime - it arrives. I had paid extra for them to remove the old one and install the new one. I opened the back door - it wasn't possible to get the new one in until they took the old one out, they were grumpy that I hadn't taken it outside for them - I had unplugged it as instructed, but the whole point of paying for installation and delivery is that they move the ruddy thing.
They then brought the new one in, plugged it in and pushed it in without taking the protective sticker off the top, so I stop them and make them take if off. Then I point out that it wobbles - apparently that is the fault of my uneven floor. So I point out that there are little adjustable feet on the bottom of it precisely to deal with this situation, so they grudgingly have a fiddle with both feet, make it worse and then say I need to find something to wedge it with, having pointed out that it now didn't wobble if I pulled it half way out of where it is (and in a narrow utility room, that means you can't open the door properly or get past, completely unacceptable).
So again, I point out that as they have fiddled with both feet if they wind the one up that is too tall and wind the other one down, it should improve the situation, which they did with incredibly bad grace and eventually get it level. Didn't take them long, but needed me behind the machine, one of them tilting it and one to fiddle the feet so not something I wanted to do myself - particularly as this is exactly why I had paid for the service.
one of the delivery guys then gets me to sign the delivery note - without wanting me to read it. So I cross through it and write not checked across it as it was all about accepting a perfect delivery and them not being liable if anything was wrong - they didn't give me time to do that so don't see why I should sign my rights away. I then proceeded to do the same on the next two delivery notes they needed - again no time to read properly. Half way through the second one, the guy realises what I'm doing, says not to and gives me another one - so of course I write not checked on that too, pointing out that I am not going to agree to conditions that he isn't giving me time to read or action. By the end we are both seriously hacked off. I get that he has targets but if they are happy to sell an installation service, then they need to expect their staff to install things properly.
I also discovered that the truck yesterday broke down in the morning, before 10am so was then doubly pissed off that they had waited so long to cancel that delivery when they must have known it wasn't going to happen.
Will be complaining tomorrow when I am awake and can be more factual, less angry!