To think I will never ever fly with easy jet again?

[futilityutility]

What a bunch- 12 of us including my 81 year old mother were due to fly on 11th august .
Minibus arranged and prepaid .
Car hire paid for
Villa paid for
03.30 text received ( taxi due to come at 8.30)
Yes holiday insurance did cover some of cost minus excess but not all can't bear to go into detail but easyJet have still not even refunded the price of the flights we did not take.
My mum didn't even come in the end.
I know they are supposed to be cheap but they are not that cheap flight one way was £150 each withou luggage which we also added.
They are holiday thieves and I feel vv angry I am posting this as I want to highlight to others the risks you take when you book with them

Ditto the suggestion to file a claim via Resolver. It’s free and easy to use.

Just watch out op as this is a standard state of affairs for airlines these days. It’s absolutely disgraceful. It appears to me that every plane is ram jam full, overbooked and needs to boot off some passengers. Or cancel because of something they should be able to replace/rectify/substitute but aren’t able to because they are run for max profit with no breathing space. I don’t think airlines should be allowed to do this because often with air travel, there isn’t another option. It’s stressful to organise and get right.

Cancelling that days flight in the middle of the night is a fucking disgrace. I think they should be responsible for the holiday cost (although they aren’t obviously). And I think they should have paid for you to fly with another airline that day.

Don’t think that the big carriers will always get it right either. Most of them boot people from flights.

Honestly I’d prefer to see prices go up than receive this shitty stressful “service”. I don’t fly much but once I got to the airport and my flight was cancelled. The airline gave me a flight for the next day instead but it was alright as I didn’t have kids/extended family there to complicate the situation.

In all honesty it doesn't matter what the reasons for cancellations were, it doesn't mean it's not an upsetting situation regardless. Practically, of course there us usually something to sort but imagine you are literally setting off for your much wanted holiday and the flight is cancelled, it's pretty shit!

We have taken lots of flights and been so lucky, had some delays, one really crap one when going to New York for just 2 nights and the delay meant we missed one of those which was rubbish but we just got on with it. Recently we have had a flight moved (Virgin) from Gatwick to Heathrow which is an hour further for us, plus is now an indirect flight which means we now lose half a day too.

We had already booked a hotel for the night before plus train tickets and they original said they wouldn't refund. Not worth claiming on insurance due to excess but I kept fighting to them and they eventually refunded £100 off what I'd paid. They did offer us the same flight the day before but we would have had to pay £250 for the hotel - ridiculous! Not really good enough as indirect flights would have been a much cheaper option but it's all we could get out of them and at least we're not out of pocket.

Luckily this was 2 months before we leave, if it had been the day before we would have been pretty pissed off.

So after a huge waffle I guess I was saying that it being Easyjet is not really unique, big airlines are pretty crap also. It is always a risk you take, I rarely book separate flights/hotels as I can never be bothered with having to sort out the various elements if one part of it goes wrong.

Cancelling that days flight in the middle of the night is a fucking disgrace. I think they should be responsible for the holiday cost (although they aren’t obviously)

This is where it gets a bit confusing. OP hasn't given the reason for the cancellation, so it's hard to judge whether it's actually a fucking disgrace or not. And the holiday cost? That's what separate holiday insurance is for. If people are looking for liability to land on one company only then they need to book the entire holiday through a travel agent/company which covers as such. Otherwise it's totally normal to have separate insurance.

In all honesty it doesn't matter what the reasons for cancellations were, it doesn't mean it's not an upsetting situation regardless

I don't disagree it's upsetting, however the reason for cancelling is vital when the point of the post is to slate a particular airline. They may not have been at fault.

All airlines have their problems. easyJet are not unique there.

We live near Stansted Airport and the biggest airline there is Ryanair. We flew to Spain with them this summer. Whilst still on the tarmac at Stansted they apparently offloaded our suitcase, having decided we hadn't boarded the flight.

We had boarded the flight. We were sitting on the airctand had been checked through properly at every point. At no point did they call our names out to ask us to make ourselves known to cabin crew. They just left our stuff behind at Stansted and so we were without it for a few days until they could fly it out and courier it to our hotel. It wasn't a pleasant experience. We have complained and will be claiming on our insurance, plus any compensation we are entitled to as we did have to buy extra clothes etc.

... we were sitting on the aircraft. Stupid phone.

Tbh I'm not really interested in replying any longer

Just to add, there is no loss of holiday claim to be made anyway, as OP made alternative travel arrangements. Only her DM didn't travel and she decided not to claim on insurance.

Oh, and it was Ryanair who left my DD and her friend (and friend's 2 year old DD) to sleep on the airport floor in Berlin when cancelling the last flight of the day because they were running too late apparently. There were flights taking off later than theirs and the aircraft was on stand.

Infuriating and upsetting, yes. I get where you are coming from, but easyJet are not unique. All airlines have and cause problems, for many different reasons.

Nothing wrong with Hobblesma posts. Perfectly reasonable and not tedious at all.

We were left stranded at Gatwick at 9pm when EasyJet cancelled our flight, they couldn't provide another flight for 2 days. We booked into a hotel, booked a flight from Heathrow for the next day and took a taxi there. We got every penny back we claimed for, including meals, after we emailed them receipts. It was a pain but thankfully we were on the last leg of our journey home from holiday.

You will get your money back.

You say this was August? You should have been reimbursed by now. We emailed them our claim along with a highlighted copy of the EU guidelines stating what we were entitled to. We got refunded pretty sharpish.

@Topseyt

Telling the OP to 'fuck off' is hardly reasonable.

It's pretty shit to book a holiday, accommodation, time off work, taxis and be looking for toward to going only to find your flight is cancelled a few hours before with no alternative. EasyJet should be bending over backwards to get the passengers where they have paid to be rather than expecting them just to suck it up. And to the people saying 'well, you still had the time off so you could have done something else.' Really? When your annual holiday that I've been looking forward to for months has just gone tits up through no fault of your own? It may be the cheap option but they should still provide a service when people have paid for it.

Telling the OP to 'fuck off' is hardly reasonable.

You are right. It was wrong of me. I was frustrated at the OP being evasive when everyone was trying to help. When they said

Tbh I'm not really interested in replying any longer

It really annoyed me. But you are right, that was not reasonable.

However, up until that point, and after it, there was absolutely nothing hoary about my posts.

So carry on having a snipe at me if you wish, I'm not too fussed, I was wrong to tell the OP to fuck off, but I am just going to remain on the thread as I was.

Nothing goady not hoary

It's pretty shit to book a holiday, accommodation, time off work, taxis and be looking for toward to going only to find your flight is cancelled a few hours before with no alternative. EasyJet should be bending over backwards to get the passengers where they have paid to be rather than expecting them just to suck it up.

I agree. However, cancellation reason is key to whether or not this was possible.

And to the people saying 'well, you still had the time off so you could have done something else.' Really? When your annual holiday that I've been looking forward to for months has just gone tits up through no fault of your own? It may be the cheap option but they should still provide a service when people have paid for it.

OP went on their holiday.

Tbh I'm not really interested in replying any longer

Bye then

That's disappointing, but it's why you need to look at your insurance choices really carefully. When we were choosing insurance, I deliberately paid a bit extra to have £0 excess, because I knew that at £100 per person it wouldn't be worth claiming.

I’ve been flying EasyJet practically since they started, and they are the only airline that has NEVER let me down.
Ive had either delayed flights or lost baggage or both, with KLM and BA, BMI, Thomsonfly and various overseas carriers, but good old EasyJet has always got me and my bags where I’m going, often arrived a little in advance of the scheduled time, and smoothly linked to any connecting flights.
And their cabin crew are an absolute hoot. I still remember one of their attendants who was doing the safety demo: “ If you are travelling with a child, fit their oxygen mask first. If you’re travelling with two children - decide now which one you love the best!”.

I'm confused at what the holiday insurance covered since OP went on the holiday and has a claim with the airline for the flights.

If you are travelling with a child, fit their oxygen mask first. If you’re travelling with two children - decide now which one you love the best!”.

Are you sure that was easyJet and not a comedy show, because the advice is to mask yourself first. They would be breaking some rules telling people the opposite. I get the second part is a joke, but the first part isn't right. It wouldn't work as safety advice.

If the mother will never go on holiday again she should def claim on her insurance, since it won't matter if it goes up because she won't need it ever again.

EJ should refund rather than travel insurer. We were caught up in pre Christmas snow cancellations a few years ago and received full refunds from them within a few weeks. I wonder if the size of your group made it harder to rearrange flights.