Two or three months ago I booked a cottage through them so I could take Battendog to visit a good friend who I haven't seen in over a year. Booking a cottage meant I could give her a little treat as she hasn't had the best of health and it also meant we didn't have to handle 4 dogs in one house (hers would stay at home with family).
I received a reminder of the booking at the start of the week as were were due to arrive today, with instructions to call the owner to arrange key pick up. I did so and she said she'd send them through.
I hadn't received anything by yesterday afternoon so called her again - at which point she went silent then said Welcome Cottages were meant to have called me with details and she would chase them. About 10 mins later I got a text from her saying "I'm sorry but they messed up the booking and were meant to have told you weeks ago".
I called WC and they said the owner had cancelled last minute. They couldn't find me anything else at such short notice but 'not to worry they would refund my money'. When I relayed this back to the owner she said she had cancelled 3 weeks ago (she had left WC all together at that point because she found them to be so rubbish) and was able to provide email evidence that this was the case.
We are due to go away today and I am running around desperately trying to find somewhere else suitable instead.
I am so angry at Welcome Cottages for not bothering to tell me the booking was cancelled as well as fobbing me off with a lie about it being the owner's fault...
Grrr!
Also, if anyone can recommend great agencies for last minute bookings for rurl cottages in Sussex I would be most grateful!