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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Hotel "lost" toy

77 replies

memorial · 31/08/2018 04:55

We are currently on a "holiday of a lifetime" in an exotic location. We had the "experience of a lifetime" a few days ago and I bought DD2 a soft toy from the gift shop afterwards. The next day after the room was cleaned the toy was missing.
Suspect was accidentally scooped up in the bedding and sent off to the laundry. As the other toy on the bed is still there.
We have been to guest services a number of times. Half the time they don't understand what has happened and think we've lost it and the other half we look at lost property.
I suspect it is gone for good. DD2 is gutted. The place we bought it is too far to get another.
It wasn't expensive. That isn't the point.
I understand it was done by mistake but AIBU to ask them to replace it with a similar toy from the hotel gift shop. Won't be quite the same but DD2 will be consoled.

OP posts:
Ozgirl75 · 31/08/2018 05:03

If you’re not careful, this will be the thing she remembers about this “holiday of a lifetime”.

Ozgirl75 · 31/08/2018 05:04

Why not just buy the toy yourself if you think it will help?

NotTakenUsername · 31/08/2018 05:06

I understand it was done by mistake but AIBU to ask them to replace it with a similar toy from the hotel gift shop. Won't be quite the same but DD2 will be consoled.

You mean you will be consoled.
You could console dd2 right away by getting her a similar toy at your own expense.

EmUntitled · 31/08/2018 05:07

It's a shame to ruin your holiday over such a small thing by repeatrdly going to guest services and making a big deal about it. This is probably just making your daughter more upset as each time you go and ask she gets her hopes up and is then disappointed.

If it's only a cheap thing just buy one from the hotel gift shop yourself. Or get her something else from the next excursion you take.

BradleyPooper · 31/08/2018 05:07

Help her to get over it and move on. We've lost soft toys, even pajamas that were left on a bed in a hotel room! Life happens, things don't get automatically replaced. Focus on the holiday .... where are you btw?

purplecorkheart · 31/08/2018 05:11

Where was the toy? I can never understand why people leave teddies etc out when they know the room is going to be cleaned. It is so easy for them to get knocked to the floor covered with sheets etc. Put them in a case, drawer when you are not there.

Maybe use google translate to ask reception to check with the laudry in case it is there otherwise just replace it.

Monty27 · 31/08/2018 05:11

FFS. Get her something else.
Seriously? Is this a huge issue for you or DD Hmm Confused
You are on holiday!

CatchingACold · 31/08/2018 05:14

What toy is it?

Often you can pick them up at the airport.

CatchingACold · 31/08/2018 05:17

Children of soft toy age don't remember trips of a lifetime- and hopefully it won't be their trip of a lifetime. We have had dozens of soft toys binned/donated when they got home.

My DS went through all his when he was 18 and kept just 1. He didnt remember the orang-utan was from Borneo or the seal was from disney, the iguana from indonesia or the panda from china etc

NotTakenUsername · 31/08/2018 05:28

Children of soft toy age don't remember trips of a lifetime.

What a bizarre comment. Soft toys don’t have an age limit.

Original poster
memorial · 31/08/2018 05:39

My oh my. She's 10. She's a young 10. She is the one who what a to go check if it's been found. They keep telling us to come back and check later/ tomorrow. We haven't been going every hour.
I will certainly replace it myself if neccessary. But I thought it might be a decent gesture for the hotel to do so.
She will certainly remember the experience but hopefully not losing the toy though it is the kind of thing she does get attached to5. You're a pretty harsh lot I'd forgotten (not posted for some time)

OP posts:
NaughtToThreeSadOnions · 31/08/2018 05:40

Children of soft toy age don't remember trips of a lifetime- and hopefully it won't be their trip of a lifetime. We have had dozens of soft toys binned/donated when they got home

What is soft toy age?

I was still in to soft toys when i went to Dingle in Kerry, the Dingle Dolphin fasinated me, still does, i follow it on instagram, i can assure you i remember that holiday VERY VERY well. I'm 38 soon.

Why are your children throwing away their toys as soon as they get home?

And yes that might have been what your son did, and Op's daughter may well do the same, but for now sge wants her soft toy.

That said OP just buy her a replacement, yes its lost, but as others have said going down to lost property will not help. And you cant expect the hotel to replace it. Do it yourself

MarthasGinYard · 31/08/2018 05:41

'I was still in to soft toys when i went to Dingle in Kerry, the Dingle Dolphin fasinated me, still does, i follow it on instagram, i can assure you i remember that holiday VERY VERY well. I'm 38 soon. '

Awww FungiSmile

Original poster
memorial · 31/08/2018 05:42

You mean you will be consoled.
You could console dd2 right away by getting her a similar toy at your own expense.
Not true actually. I can afford to replace it. It's not actually the same. It is similar but the lost one is a specific one from a specific place.

OP posts:
MsOliphant · 31/08/2018 05:43

She's ten?!

Just explain it got swept up in the laundry and ask if she'd like to get another teddy Confused

Surely at her age it's just a souvenir, she can get another.

Original poster
memorial · 31/08/2018 05:45

FFS. Get her something else.
Seriously? Is this a huge issue for you or DD
It's not a huge issue no. But it is disappointing yes. It was bought as a memory of a specific experience in a specific place. It has sentimental value.

OP posts:
NaughtToThreeSadOnions · 31/08/2018 05:45

memorial their trying to fob you off by saying "come back" their not soending that time looking for it, so there will be no change wether they've found it or not, they wont have.

She's same age as i was when i went to ireland, very much will remember it.

Honestly, yes it would be a nice gesture, but its not going to happen if it was ot would have been we'll keep looking but would something from our gift shop help while we look rathervthan the fob off of oh come back later.

Just buy a replacement and stop going back even if they say come back later

Original poster
memorial · 31/08/2018 05:47

She's 10 not an idiot. You lot are pretty mean. She completely knows it got lost in the laundry. She gets it. She's disappointed. She knows we can replace it with a similar....But not the same toy. You lot must be a bundle of joy.
Ok AIBU but boy I'd rather my kids were treated with a little kindness

OP posts:
NaughtToThreeSadOnions · 31/08/2018 05:50

Awww FungiSmile

marthasginyard i love fungi!!!

Op i understand it has sentimental value, and isnt just a case of explaining what happened and its not just another soft toy

NotTakenUsername · 31/08/2018 05:50

Not true actually. I can afford to replace it. It's not actually the same. It is similar but the lost one is a specific one from a specific place.

My point is it doesn’t matter to a ten year old whether her parent or the hotel pays.

Original poster
memorial · 31/08/2018 05:55

Msoliphant
Not really because the place it came from is at least an hour away. So not easily replaced. The replacement will be similar not the same.
Is 10 too old then to be treated with kindness. If an adult loses something of value to them do we shrug and dismiss them?

OP posts:
NaughtToThreeSadOnions · 31/08/2018 05:55

memorial im not being harsh,

And i really really do understand, i would have been devestated if my Fungi soft toy had gone missing, (my mum still has him along with my favorite doll and all of my siblings favorite cuddlies)

But going back to lost property isnt helping its not going to be there, nor is the hotel going to replace it.

We'd all like to be treated with a little kindness and our children to be treated with kindness but to the hotel your kids are just some of the hundrends that stay there every year, they arent going to be kind im afraid, im sorry but their not.

Not being harsh its the truth of the matter. Just replace it.

CatchingACold · 31/08/2018 05:59

I assumed that to be bothered about a soft toy the child was under 4- I worded it poorly-soft toys have no age but distress at their loss in more usual in younger children. They don’t remember trips of a lifetime at that age.

We don’t throw them away, they were donated, every hotel gives each child a toy and so they can mount up, children don’t bond with every toy, some were much loved at the time. Many were kept. As adults my children went through their many boxes of stuff kept, the didn’t remember where the animals or the hand painted scarf came from. They then donated dozens of toys.

CatchingACold · 31/08/2018 06:01

See if the hotel runs the trip each day and ask the guide to pick you one up.

Simple?

Original poster
memorial · 31/08/2018 06:04

Catchingacold
But assumably at the time there were attached to it. I'm sure at 20 she will be less attached.
She's not a gibbering wreck. She's disappointed....in a perfectly normal slightly sensitive 10 year old way.
I think you are being dismissive and perhaps think back to when your kids were 10 and the panda/orangatang/iguana did matter to them.
She's 10 not 20.

OP posts:
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