Hotel "lost" toy

[memorial]

We are currently on a "holiday of a lifetime" in an exotic location. We had the "experience of a lifetime" a few days ago and I bought DD2 a soft toy from the gift shop afterwards. The next day after the room was cleaned the toy was missing.
Suspect was accidentally scooped up in the bedding and sent off to the laundry. As the other toy on the bed is still there.
We have been to guest services a number of times. Half the time they don't understand what has happened and think we've lost it and the other half we look at lost property.
I suspect it is gone for good. DD2 is gutted. The place we bought it is too far to get another.
It wasn't expensive. That isn't the point.
I understand it was done by mistake but AIBU to ask them to replace it with a similar toy from the hotel gift shop. Won't be quite the same but DD2 will be consoled.

Just buy a replacement you being ott! Whos 10 here you or your daughter.

This. Shit happens sometimes, if it was so important perhaps you should have been more careful with it.

You can fix this in a couple of minutes. Go down to the gift shop, shell out for another one and stop letting a minor incident impact your holiday to this degree.

I actually don't think you're being unreasonable.

I think there's a few things you could do.

1. Call the place and have them send you one/buy one online.

1. Send a guide to buy one when they're on a guided tour.

1. Go to lost and found / the laundry without your DD. Tell them to stop fobbing you off and tell you the truth (=that the toy is lost). Go there with DD and make sure she understands. Let DD pick out a new one or do option 1 or 2.

Things get lost etc. That's normal.

But the hotel employees should stop fobbing you off/giving your DD hope just to let her down again.

Her age honestly doesn't matter imo. This might be slightly unusual for a 10 yo but so what? That's not the hotel employees' call. They should treat you and your DD with honesty and respect.