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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Hotel "lost" toy

77 replies

memorial · 31/08/2018 04:55

We are currently on a "holiday of a lifetime" in an exotic location. We had the "experience of a lifetime" a few days ago and I bought DD2 a soft toy from the gift shop afterwards. The next day after the room was cleaned the toy was missing.
Suspect was accidentally scooped up in the bedding and sent off to the laundry. As the other toy on the bed is still there.
We have been to guest services a number of times. Half the time they don't understand what has happened and think we've lost it and the other half we look at lost property.
I suspect it is gone for good. DD2 is gutted. The place we bought it is too far to get another.
It wasn't expensive. That isn't the point.
I understand it was done by mistake but AIBU to ask them to replace it with a similar toy from the hotel gift shop. Won't be quite the same but DD2 will be consoled.

OP posts:
Coco2891 · 31/08/2018 07:43

First world problems 🙄

TuckMyWin · 31/08/2018 07:47

Well yes, this is a first world parenting site. I'd be more surprised to see a post about how difficult it is to get water now the well at the end of the road has dried up due to the weather we've been having. What were you expecting?

Pawpatrolsucks · 31/08/2018 07:51

They will keeping fobbing you off saying to come back the next day. Go to the desk and say they need to go and find it now. Be firm, if it's not found ask for the cost to replace it (including travel). Don't be rude, but you may need to ask to speak to the manager.
You will probably spend the day standing at the desk waiting, but if you must have it back being firm is the only way it's going to happen. It will be much easier to get her something else.

MidniteScribbler · 31/08/2018 07:57

I still think you're a bunch of meanies though.

Aww does that mean you won't braid my hair and let me sit next to you in maths anymore?

Coco2891 · 31/08/2018 07:58

I think some perspective is needed here , it's a thread about loosing a 'soft toy' while currently on a dream holiday

theipadsavedmylife · 31/08/2018 08:00

I lost a newly purchased soft toy squirrel in a hotel, my dad made me go to ask the reception as I was upset. Same issue was on the bed before the room was cleaned. They couldn't find it .

Turned out to squashed down the side of bed. My parents pulled the bed out to look underneath and down the side as I kept going on. I really remember this incident and the hotel room but not much else about that holiday. I was about 9.

It would be good customer service to say "No we didn't find it but this toy needs a new home"

Scotsrule · 31/08/2018 08:01

Any chance this place has an online shop that you could buy it from? Or perhaps email, tweet or Facebook them and try and arrange a new one that way?

Chances are it’s not in the hotel anymore, if it’s gone with the laundry that may well be done off site.

ToffeePennie · 31/08/2018 08:04

My nearly 3 year old lost his bedtime raggie in a hotel we stayed in the day before my friends wedding. We were pretty sure it got tangled in the bedsheets that they came to collect in the morning before we checked out.
It meant we had to do a mercy dash to buy another raggie (comforter) the morning of the wedding, which wasn’t fun.
We called the hotel, they checked through all their laundry, found raggie, dried him off nicely, took photographs of him “on holiday” at their hotel and sent him back in the post with the pics and some chocolates for my son. It was a lovely gesture as we had just asked them to find him and we would pay the postage to return him, so we were very impressed.
I see no reason why a hotel wouldn’t be able to check through their laundry thoroughly to ensure your daughters stuffed toy is found.

BreakfastAtSquiffanys · 31/08/2018 08:07

Ask the concierge or receptionist if they know of any other hotel guests who are visiting the attraction today and ask if they will buy another soft toy for you

BreakfastAtSquiffanys · 31/08/2018 08:09

^^Tickets for local attractions are often arranged via the hotel

fortyandfrumpy · 31/08/2018 08:09

I feel your pain!

This happened to us too. While on holiday in Bali my daughter had a soft toy that we brought for her from Disneyland accidentally sent to the laundry. The hotel tried but couldn't locate it.

My 9 year old daughter was really distressed that her Disney baby was gone.

The hotel did offer to buy her another one and were very apologetic so I think you are right to expect that. But we refused as we worried that it was going to be taken out of the housekeepers wages.

We ended up finding a replacement on amazon and got it shipped to us. It was slightly different though and cost us far more than the original! But check out the local sites or maybe ring the original supplier.

Showpony2 · 31/08/2018 08:16

It’s really, really not a big deal. She will get over it. You need to get over it.

LeftRightCentre · 31/08/2018 08:26

Msoliphant
Not really because the place it came from is at least an hour away. So not easily replaced. The replacement will be similar not the same.

What do you expect them to do, then, send a minion to go get another one? Get real. Lesson learned.

londonrach · 31/08/2018 08:26

Just buy a replacement you being ott! Whos 10 here you or your daughter.

TurnipCake · 31/08/2018 08:29

Go to the desk and say they need to go and find it now. Be firm, if it's not found ask for the cost to replace it (including travel). Don't be rude, but you may need to ask to speak to the manager.

And maybe call the local police whilst you're at it? Hmm

This will teach her resilience, not a bad lesson for children to learn. It's lost, it's gone. Go through the seven stages of grief if you must.

Knitjob · 31/08/2018 08:44

It's disappeared into the big laundry factory never to be seen again.

My 10 yr old would be upset too. I'm sorry this has happened to her on her holidays.

Pringlemunchers · 31/08/2018 08:45

Can you get one online ?

Quartz2208 · 31/08/2018 08:55

I still get a moment of sadness thinking about the one I lost (it did have sentimental value my grandad won it at Butlins)

LostInShoebiz · 31/08/2018 08:59

Sounds like you should log it with 101, or whatever the Maui equivalent is.

BabyCobra · 31/08/2018 09:08

This would make me sad, I totally get where you are coming from.

If it is a decent hotel do they have a concierge? The concierge is usually the best person to sort stuff like this out and probably has the best language skills. Maybe too late as you are leaving tomorrow.

Otherwise, I would probably offer to let her choose something at the air port duty free shop instead or from the Inflight shopping on the plane. Give her something to look forward to. As a child I always wanted stuff from the Inflight Shopping magazine. But never got anything.

CherryPavlova · 31/08/2018 09:17

Upset when they realised it was gone maybe but several days traipsing around trying to find it seems excessive to console a child who’ll ,be off to secondary school in a year.
Just tell her, yes it’s a pity but these things happen. Buy her a new one from the gift shop if it makes you feel better but otherwise stop making it a drama and distract her. There is no emotional attachment. It’s not her cuddly from babyhood. It’s just a cheap bit of fake fur and some stuffing. At 10 she should be encouraged to let these things go not to be supported in grieving for a bit of tourist tat.

SausageOnAFork · 31/08/2018 09:44

AIBU to ask them to replace it with a similar toy from the hotel gift shop.

I don’t think you are being unreasonable to ask that at all.
However will it really be the same thing?

Sparklyfee · 31/08/2018 10:00

YABU - just take her and buy her another toy if you want to. The hotel can't just give free things out every time something gets lost, they are a business.

kaytee87 · 31/08/2018 10:03

One of my bras went missing from my hotel on holiday. Was so bizarre, I expect it must have been picked up with cleaning materials as it was in the 'dirty' pile on the floor rather than away in a drawer.
I just ordered a new one, these things happen. If it wasn't expensive then just buy a new one and tell dc you found it.

Efferlunt · 31/08/2018 10:10

You’ve had some harsh responses here. I think it’s totally reasonable to expect the hotel to make efforts to recover it they lost it. I’m not sure they should have to replace it though if they can’t find it. These things happen.

I’m paranoid about DS1’s cuddly. He’s had it since birth and is very attached. Tbh I’d rather loose a passport or something. If we are in a hotel we always pop it back in the suitcase before we leave for the day.

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