To think Tesco.com shoppers are useless

[LowFatMilkshake]

When I ordered my shopping this week I specifically asked for a chicken not costing more than £3.20 (just a small one) and wrote a note asking for it to be 'well in-date'. And I ordered some lovelly Orville Reuchanbauer (sp) Movie Theatre Butter Popcorn but marked it as 'do not substitue!

What do I get, a huge chicken to feed about a hundred people with leftovers for the cats- but that goes out of date in 48 hours and I also get sweet salt popcorn......

Is it me. I do shopping on-line for convenience and because it's one less car on the road, obviously I am going to have to rethink this.

I should add the above are only two of a long list of substituions and general all round cock-ups!

I've had mixed experiences, but all I will say is that if you have a genuine problem with Tesco's and ring their central customer service number (i.e. not the store), they are usually very helpful and offer immediate refunds/discounts etc.

I got £35 off one order because the lorry broke down and I had to go to the store (15 miles away) to collect it.

I was sent tomatoes from Tesco that were so mouldy the pack was dripping!

Have used sainsburys since, had no probs so far.

I've always found Tesco online to be great, only once I received something out of date and the customer service person I spoke to was fantastic.

The drivers are always lovely and you don't have to accept the subs.. some people are more sensible than others.

I use Tesco regularly it is the only supermarket delivery we have around here and normally they are pretty good and my friend and I have turned it into a bit of a sport on what bizarre sustitutions we get.
Last month for instance I ordered girls huggies pyjama pants and got boys ok people may not know the difference but it wasn't even a sustitution it was just what they picked up so never even bothered to read.
A friend of mine ordered AA bateries for her kids toys and was sent AAA batteries the explanation being that some poeple do prefer to use a regular brand???? WTF yeh but it would be handy if they fitted in the toy though.
The drivers are pretty goos here too, they are supposed to wait until you have unpacked if yu want them to but I just get them to dump and run.

I did get a bit bit of solverside Beef that wasn't on my order once and cust serv said to keep it as they couldn't take it back anyway so invited my parents for Sunday dinner that week.

used tescos tons and always get well in date, very rarely a substitute and never on something i have specified no substitute

I use Tesco online as it is convenient and I can budget better (if I shop instore I usually spend about £30 more regardless of how good I try to be!).
I have just emailed Tesco Customer service as I am continually finding that I have items missing from my shopping, this week it was 4 items, last week 2. Substitutions I can deal with, but when some Muppet just "forgets" to pack items I've ordered (and you still get charged) I get annoyed, you then have to shop instore anyway.

Hardly bloody convenient.

I think its the pickers in store that are numptys. The actual online and delivery team have always been good.

I've had a few things extra, missing or different but I've always been impressed with the customer service line and have never ended up out of pocket. once got vast amounts of organic meat that was from someone elses. dh very pleased as I am a veggie so don't order any meat!

You can always refuse substitutions you know? I always think that if I was going myself I'd forget things or buy things I didn't need so its really not that different!

Well, my asda shop just came, I'm happy on the whole, except of the three oranges I bought, two look as if they'd been in the fruit bowl for over a month, shrivelled looking with a blackish soggy patch on top.

I don't think it's worth putting a complaint in about since they're very cheap and to be honest we'd use more money on the petrol going to asda in order to complain than we would get back on the 19p oranges!

But the shopping arrived on time, everything there. Shame about the gazillion bags it came with, but I will reuse them.

I once ordered burger buns with sesame seeds. I would have been happy if they had substituted plain white burger buns, wholemeal buns, soft or crusty rolls of any colour, even hot dog baps. But what did they give me? Hot cross buns!!

my shopping from tesco is due any minute, this is making me nervous.

I'm getting nervous too - have just made my first on-line tesco order to be delivered to our holiday cottage on Sat - so as we don't have to cart all the stuff down with us and then race off to the supermarket on Monday to get supplies - I think I'll err on the side of caution and bring some essentials with me - wine, beer, gin and the like !!!

You set of miserable feckers

I can't get anybody to deliver to me so have to make a 50 mile round trip to go to the nearest supermarket!

Just be glad you're not me

you should speak to the store. it's their staff who are picking the shopping. i think some people imagine it comes from some central warehouse thing. it's luck of the draw.. you might get your shopping picked by a school age child who won't know what a good alternative to courgette is, or you might get a person much like yourself who thinks ooooh well we've run out of vanilla cheesecake but look there's a yummy box of eclairs instead. IYSWIM. speak to the store manager. oh, and hand back any substitutions you don't like.....OR, do your own shopping

Doing own shopping is getting a bit difficult these days due to big fat bump, spd and a newly twisted ankle since I decided it'd be fun to miss the last couple of steps on the way down the stairs for that important first wee of the day. Clever girl, me!

But was glad to see the pickers had substituted my big pack (piggy) of malted milks for two small packs instead of substituting them for rich teas or some other inferior biscuit. I crave malted milks so they might have gotten a shitty letter, just for the hell of it!

I posted yesterday and was awaiting my first Tesco online shop and after reading this was a bit concerned. Just wanted to say all was fine, only one substitution which was no low fat Yeo Valley yoghurt which they substituted for normal Yeo Valley yoghurt not a bad choice.

I did somehow manage to order a single baking potato though, not much use in a family of 5.

all present and correct for a change, and everything as an ok date on it, thats a first! well done tesco.

lol scanner, isn't that typical? I appear to have ordered the most gigantic jar of pasta sauce in the shop for er...two of us. I wasn't reading the product descriptions carefully enough I don't think!

I once received 8 kilos of carrots instead of, you know, 8 carrots.

I do think that it is a fab service though. I started work about 6 months ago and I have only been in a supermarket twice since. Each time I was blown away by the noise and surly customers. [/shudder]

I repeat:-

You set of miserable feckers

I can't get anybody to deliver to me so have to make a 50 mile round trip to go to the nearest supermarket!

Just be glad you're not me

STOP POSTING! ITS MAKING ME

Why don't you move nearer some shops? . I wouldn't chose to live somewhere so remote and then get angry if I had to drive miles to do my shopping

They deliver to us and do it well. Sometimes mistakes are mine.

I've tried Tesco (but not recently), Sainsburys and Ocado. The latter are the best by a long way.

Kitty I'm only having a larf

I'm not REALLY angry

oops

Kitty I'll tell you something really embarrassing. Asda 24 miles away is starting home delivery in July this year and I've asked whether they are delivering to us - no, they said, unless enough people in my town ask.

I've actually emailed the local paper asking them to "highlight our plight" FFS

They've replied saying they are running the story and can they have a phone number

aaarrrggghhhh

i hope they don't want to put a picture of me sadly holding an Asda bag in the article [horrified]