To complain about the delivery time

[Clubcuts]

So son and DIL moved into a new flat two days ago.

As a gift ordered them a bed. Delivery confirmed between 7-12 today, they are the top floor in a block of 6.

They turned up at 6.20am, son did accept delivery, maybe he should've sent them away.

I'm sure someone will be unhappy at being disturbed by son and dil taking delivery upstairs, justifiably so.

Is it worth complaining to the company? It's done now, can't be undone and it's not something compensation worthy. We have used this company before but not likely to buy another bed for a looooooongg time.

It'll probably get the delivery driver in trouble but it was not on, different if it had been a house so not disturbing others or
If they'd text to ask, but to deliver to flats that early is surely a no no?

Would you just leave be?

That doesn't really sound that bad, they probably had a lot on. Does it say anywhere that they might deliver outside these times? Usually an hour either side of the window is acceptable. If it was before 6 I would have spoken to the company. Worth a shot speaking to them in case they give a gesture of goodwill

The window was 7-12 I'm sure people would not be happy with being disturbed at 6.20am! I'm sure that 7 is the earliest possible drop.

My son wasn't bothered for them only that they've been there two days and don't want to fall out with neighbours!

Get a grip. YABU.

Delivery was ‘scheduled’ for 7am - 12 and they turned up at 6:20am (40 mins early).

You would have something to complain about if you had to wait in all day or they didn’t turn up.

Sounds like great service to me.

Most people would be happy that the delivery arrived early. You should be prepared for an hour either side of the delivery. It happens quite a lot. Suck it up and deal with it

@NorthernSpirit have you actually read the thread? Is the heat getting to you?

SON NOT COMPLAINING IT WSS TOO EARLY FOR HIM, HE WAS WORRIED IT WOULD DISTURB NEW NEIGHBOURS!

Stairs or lift?

Also the guys that deliver these things are pretty adept at it. So unless they’ve dropped it down all six flights of stairs I don’t see the problem.

@heatwave2018 again read the thread it's the disturbing others that's the concern!

You've been told you're being unreasonable.. which is what you asked, so accept it.

One day of possible disruption - especially on a weekday when most of the people in the flats will be getting up for work anyway won't cause a scene.

@Singlebutmarried three flights of stairs they are top floor, they delivered and left it on ground floor. Son and DIL not adept at bed moving.

@lifechangesforever my last line does say should I just leave be? A simple "yeah to be honest I think you should" would suffice!

Not "get a grip!" Are you always do bad tempered?

Was the bed one of those ones that comes with built in klaxons and bells on it, thereby disturbing everyone in a half-mile radius?

Or was it just a normal bed that came in packaging and put in a communal lift or hefted up 6 flights of stairs, passing a door or two every so often?

If the former, then what on earth is the issue?
If the latter, then I'd be saying thank you to the delivery guys for doing that!

You need to get a grip. It's delivered, they don't have to wait in for it. Let.it drop. Wanting to complain and get someone into trouble is beyond ridiculous and precious.

Seriously man

It's a one-off and is there really that much difference between 6:20 and 7? The neighbours may or may not have been disturbed but occasional disturbance is a fact of life even in the nicest of flatted buildings. If you do complain I expect the person taking your complaint would think you're slightly mental.

If the neighbours complain he can say that they delivered outside the arranged time slot & can apologise. He can make a joke about not expecting it that early himself, have a bonding moment over the thoughtlessness of delivery drivers, and congratulate himself on making friends with the neighbours quickly.
Worse case scenario a neighbour complains & won't accept a sincere apology - if so they'd probably have bashed heads at some point in the future anyway over something trivial.
Either way, at this point it's an 'if' - not worth bothering about and certainly not worth dropping a delivery driver in it for. Son can always pre-empt a possible complaint by dropping a note of apology through neighbour's(') door(s) now.

@ShotsFired they delivered to the ground floor as previously stated!

Are you genuinely anxious, or do you just like making complaints on social media? It's hard to tell.

It's a complete non-story as far as I'm concerned. Anyone with half a brain cell will accept that people who've just moved in will make a little more noise than usual.

Anyone else can fuck off, basically.

Son and DIL not adept at bed moving.
Is anyone else having flashbacks to the Friends episode with Ross & the sofa? 'Pivot, pivot, pivot'

@Nikephorus that's a good idea! I will suggest that, gets rid of issue before there is one!

Why complain for the other neighbours? Again it's an hour either side so it's acceptable neighbours should just deal with it

I would complain, because it's ridiculous to not respect schedules - why give one then? It's not just about being disrupted, it's also about being home! If something is scheduled at 7am, I would get up earlier and walk the dogs at 6am.

Don't worry too much about the neighbours, it's a delivery, they know it's not your son's fault - but he can apologise when he sees them. The company should also have been clear that they would left item downstairs and would refuse to bring it upstairs to flat, I've never heard of that one before - different when you live in house.

@SaucyJack I'm not anxious son and DIL are!

Like I said it's done and can't be undone so should I just leave it? That was in my original post!

You are giving this far too much thought.

Presuming your son is an adult I'm sure he can handle his own neighbours if he needs to. Which he probably won't need to because

But at the moment there's no reason to believe anyone other than you is upset about it.

Well personally I think you are getting a hard time from some posters. It is natural that they might feel worried, it's their new home and the last thing they would need is to annoy the neighbours so early on.

I would agree that if and when they see they neighbours they should bring it up to apologise for the delivery and explain it arrived before the scheduled time. This will resolve any niggles the neighbours might have had about them as not all neighbours would have said something even if it had disturbed them.

I would however contact the company and enquire about the delivery. I think leaving a bed to be carried up the stairs is pretty unprofessional would they have done the same if the resident was older, heavily pregnant or living alone?

It’s definitely not ‘great service’ but it wouldn’t bother me too much. As you said - you’re unlikely to buy a bed any time soon and it wouldn’t necessarily be from this company anyway. I’d forget about it.

If they were so worried about the noise at 6:20am, why didn't they just accept the delivery, wait quietly for 40 minutes, and then move it at 7am (which you presumably think would be fine)? That might sound ridiculous but it's not as ridiculous as complaining to the company.