To complain about the delivery time

[Clubcuts]

So son and DIL moved into a new flat two days ago.

As a gift ordered them a bed. Delivery confirmed between 7-12 today, they are the top floor in a block of 6.

They turned up at 6.20am, son did accept delivery, maybe he should've sent them away.

I'm sure someone will be unhappy at being disturbed by son and dil taking delivery upstairs, justifiably so.

Is it worth complaining to the company? It's done now, can't be undone and it's not something compensation worthy. We have used this company before but not likely to buy another bed for a looooooongg time.

It'll probably get the delivery driver in trouble but it was not on, different if it had been a house so not disturbing others or
If they'd text to ask, but to deliver to flats that early is surely a no no?

Would you just leave be?

No it is deffo not a complaining matter! Only 40 mins early; better than being late. The poor delivery driver is probably on a tight schedule which he is rushing to get done. You'd be a bit of a B*h if you complained.

It would probably help their schedule if they turned up at the time people are expecting them, not randomly, then wonder why people are not home, or take ages to come to the door because they were in the shower.

I had a delivery from Royal Mail last week at 5.20am well I said I had a delivery I didn't hear them knock the door or ring the bell we were all asleep I found out when I woke up and had a message on my phone and a card through the door. How can anyone think that is an acceptable time to deliver something?

They could have left the bed on the ground floor and waited for a better time later in the day too.

They are adults, I'm sure they can work through this situation by themselves, if anything is needed.

Don't be ridiculous. You're just assuming people will complain. They probably didn't hear him unless he's strangely loud when accepting deliveries. If it was that big of a deal your son should have told them to wait until 7. He didn't have to accept it so this is on his head. I can assure you the driver won't get into trouble, it probably won't even be mentioned because it's petty

They did according to a later update lifechanges 🤷🏻‍♀️ Odd thread!

Also, they are well within their rights to leave it on the ground floor. They don't HAVE to deliver anything above ground floor, that's what you have to accept when you live in a flat. They're probably not getting sick pay if they hurt themselves delivering to the 6th floor or whatever!

@HairDyedPink Thanks! You are giving me a giggle this morning. "Oh how we suffered, the damned delivery driver was half an hour early and disturbed her ladyship's shower. How dare they, I'm going to get them sacked..."

How could anyone else have been disturbed if they rang sons bell and then left the bed on the ground floor.
If your son chose to take it upstairs straight away then he would be the one causing a disturbance. A teeny weeny tiny winy disturbance.
I can't tell if you're complaining about the time, or the fact that it was left downstairs but either way you ABU and you are making a mountain out of someone else's molehill. Your son is a married man and although you paid for the bed, this situation is nothing to do with you at all.

MrsMint I don't know many delivery people who will bother waiting for someone to get out of the shower, dry themselves, get dressed, go down the stairs to take the delivery. They will be long gone by the time you reach the front door.

Stupid attitude for people with a so-called tight schedule and have to come back!

I had this with a delivery for a fridge. I live in upstairs flat. They turned up at 6:00am, which is stupidly early imo, obviously the shouty delivery men had been up for hours and where oblivious to time and close proximity of other sleeping neighbours.

I also live in quiet cul de sac, when they’d finished waking up my neighbours. Main shouty delivery man was out in street barking manoeuvres at his colleague driving van, so went onto disturb whole street.
I guess they’re trying to beat the traffic and I’ve got nothing against them, it’s obviously a hard job, but bit of consideration and common doesnt go a miss does it either.
All you can do is apologise to neighbours when he sees them.

To those saying my son can complain, he did place or pay for the bed I did! So really complaining should cone from me IF it was necessary.

For what it's worth I also think most efficient companies come between the hours agreed. It saves having to repeat deliver.

Sorry he didn't place the order!

God you should all find something better to do. Delivery arrived early. So what. Even if it did disturb the neighbours, let's assume they are sensible human beings who can work out that your DS did not specify the delivery time

I don’t think I would have gotten this worked up about my own delivery, never mind someone’s else’s. It’s a non issue, the beds delivered and can be moved upstairs when it suits better.

My understanding is it’s the impact on neighbours that the ops concerned about. I guess its only a one off, but would it be ok for workmen to turn up at 6:00am and start banging and drilling as a one off.
Moving large heavy household items into a flat would be making a fair bit of noise to.
I guess it’s not the end of the world, but is quite inconsiderate to others because they basically want an early finish.

@4littlebirds exactly I think my OP indicated that by saying had it been a house no problem but a block of flats is different!

I guess it’s not the end of the world, but is quite inconsiderate to others because they basically want an early finish

An early finish? How many delivery drivers do you know? The reality is consumers today want everything delivered but either want it to be FOC or, for large items, a fraction of the actual cost of delivery. The only way logistics companies can make this remotely viable is to leverage every possible efficiency and work the shit out their drivers. If a delivery is estimated for 7 am and the driver gets there early do you really expect him either to sit idle for 40 mins or skip her and have to double back later?

Maybe if some of you had grown up in the days when the norm was "please allow 28 days for delivery" you'd be a bit more grateful for how good we've got it today.

tootrue I know a few. Coming from a predominantly working class area, I also know a few other blue collar worker too.I've even been known to speak with them when I have to avail myself of their services as well.

How many do you know?

Irrespective, the OP was complaining about the possible impact of noise on her sons neighbours, not that they arrived earlier than expected.

Would be interested to know from the people that are cool with this, if they would be happy for their neighbours to have workmen turning up at 6:20am to start building work, why is one form of noise ok but other is not acceptable.

My OH is a furniture delivered/installer, let me tell you, waiting around for 40 mins may mean that other people don't get their orders that day. But I guess you wouldn't think of that as long as you're not inconvenienced. Also, most of these drivers do also have family to go home to and working 12/13 hour days is tiring enough without having to deal with customers who complain about 40 bloody minutes and whack the rest of the day off time. If you're that bothered hire a van and pick it up yourself

Also, comparing workmen arriving to start drilling at 6am to a 10 minute delivery is laughable.

Flat living person here. If I heard a new neighbour carrying furniture up the stairs I'd either a) think the new neighbour is moving in, hope they're getting on OK, and go back to sleep, or b) get up and give them a hand.

I can't see any rational person creating a fuss over this.

@Gooseygoosey12345 wow!!! You're really bitter about his job aren't you! Maybe people should hire a fucking ban and put him out of work, do him a fucking favour!!

As I've said before the inconvenience was that he was worried he'd piss the neighbours off!!! Not that it was early and as I've stated had it been a house it would e been a non issue.

Nah I just hate cunty people who think they're more important than others who are trying to do their job. Most of whom probably couldn't drive a van. He deals with people like you on a regular basis, it's hilarious to watch the pencil pushers get in a tizz. You've given me a good laugh so thanks for that next time put your hand in your pocket rather than expecting your driver who you paid pittance for to accommodate moany brats. If you don't like hearing it how it is I'm not entirely sure why you've posted?

goosey op is complaining about impact of noise on other neighbours. 6:20 am is stupidly early time for a delivery Not that it was 40 mins early
I would imagine traffic wise delivering at 3:00am would speed things up for drivers , should delivery companies start deliveries then for their convenience?
If your partner can get a bed into a top floor flat in under 10 mins, then I’m sure he will have a very successful future in the installation / delivery sector. So my analogy is a fair one, no one wants to be woken up by the sound of someone delivering a bed, or banging around at that time irrespective of them saying it wouldn’t bother them.
I live in a flat and I understand that these things can’t always be helped, but after having something similar happen to me, I was concerned not unreasonably about the noise for my neighbours. I guess I needn’t have bothered given the responses on here.