So, went to softplay today (go all the time with my two very young dcs)
Another lady (i’ll call her Waynetta) was there with her gc.
Her gc was throwing food in the toddler area, crunching it on everything, everywhere and the woman was wearing her dirty shoes in the baby/toddlers play area. A member of staff told her to take her shoes off and remove the food as it is not allowed in the play area and is unhygienic but she hadn’t.
My youngest (1) climbed up to the top of the ladder and ended up on the platform and beside the woman’s gc. He put his hand in the girls bag of puffs (because he is a baby and saw puffs!) and I took it straight back out again and said no, not your puffs. the woman went mental - said my child had no manners and needed to ‘gerrof her (gd) puffs’ and be taught some manners (!)
I told her that my child is a baby and there is nothing wrong re my child’s manners thank you and that her gc shouldn’t have food in there anyway and that I had heard her being told to take it out. I also said I heard that she (grandmother) had been told to remove her own shoes yet still had them on in there where babies crawl around and it was unhygienic.
Waynetta went ballistic. Member of staff had returned and witnessed this and told her to take food out, take shoes off and that they don’t tolerate aggressive/abusive behaviour. Waynetta then said she’d be bringing her daughter to ‘floor me’ and the member of staff too and that we’d both Be knocked out.
My response was wtaf?
I took my dcs and went to find manager.
Manager tells me Waynetta has been caught stealing drinks from them, has been rude etc and could see I was shaken and upset.
Manager returns with me and Waynetta keeps on
Manager doesn’t make her leave!
Waynetta leaves shortly after but again threatens member of staff that her ‘daughter will be coming with her next time and so she will see what happens!’
I get upset and in my view this woman should be banned.
I’ve never experienced such a violent personality in a soft play place.
Should I be taking This further? Waynetta goes there as often as I do but I’ve previously been warned off her as she is odd.
I feel I can’t go there but I don’t have any other one to go to! Why should I have to stop going when I didn’t do anything wrong.