Aggressive woman in softplay

[Thewheelshavefallenoffthebus]

So, went to softplay today (go all the time with my two very young dcs)

Another lady (i’ll call her Waynetta) was there with her gc.

Her gc was throwing food in the toddler area, crunching it on everything, everywhere and the woman was wearing her dirty shoes in the baby/toddlers play area. A member of staff told her to take her shoes off and remove the food as it is not allowed in the play area and is unhygienic but she hadn’t.

My youngest (1) climbed up to the top of the ladder and ended up on the platform and beside the woman’s gc. He put his hand in the girls bag of puffs (because he is a baby and saw puffs!) and I took it straight back out again and said no, not your puffs. the woman went mental - said my child had no manners and needed to ‘gerrof her (gd) puffs’ and be taught some manners (!)

I told her that my child is a baby and there is nothing wrong re my child’s manners thank you and that her gc shouldn’t have food in there anyway and that I had heard her being told to take it out. I also said I heard that she (grandmother) had been told to remove her own shoes yet still had them on in there where babies crawl around and it was unhygienic.

Waynetta went ballistic. Member of staff had returned and witnessed this and told her to take food out, take shoes off and that they don’t tolerate aggressive/abusive behaviour. Waynetta then said she’d be bringing her daughter to ‘floor me’ and the member of staff too and that we’d both Be knocked out.

My response was wtaf?

I took my dcs and went to find manager.

Manager tells me Waynetta has been caught stealing drinks from them, has been rude etc and could see I was shaken and upset.

Manager returns with me and Waynetta keeps on

Manager doesn’t make her leave!

Waynetta leaves shortly after but again threatens member of staff that her ‘daughter will be coming with her next time and so she will see what happens!’

I get upset and in my view this woman should be banned.

I’ve never experienced such a violent personality in a soft play place.

Should I be taking This further? Waynetta goes there as often as I do but I’ve previously been warned off her as she is odd.

I feel I can’t go there but I don’t have any other one to go to! Why should I have to stop going when I didn’t do anything wrong.

If Waynetta telling off my dc and saying he needs teaching some manners (🤔) is me starting it?...,,

Really?

Waynetta was aggressive from the off. I didn’t get aggressive back

Tbh if my child had put their hand into someone else's crisps I'd have just said sorry about that and gone on with my day.

So how is gerrof pronounced? GERR-OV or maybe Jerr-off. Sounds like a made up baby name.

That's fucking awful op. The hygiene thing needs to be brought up even if nothing else is. Can you write a review, I wouldn't want to be taking my kids there not knowing if they're going to be safe. That woman is aggressive and shouldn't be allowed near children, the softplay aren't protecting kids like they should be.

She sounds totally deranged

Definitely should have been banned.

I'm finding people immediately get very aggressive, if not violent, these days when their behaviour is challenged. I don't remember any such altercations as a kid.

that isnt a non event at all.... idve probably cried... im not confrontational and i couldnt have dealt with that level of aggression at all

YANBU people like that should be banned from places they cannot behave themselves in.

Time to find new soft play, or at least give that one a miss for a couple of months.

I do sympathise with you op I really do but awful people are really hard to deal with. The soft play staff were probably scared and intimidated too, they’re just regular people as well.

People who go into a soft play screeching, stealing, running riot- I mean they’re just cunts aren’t they? But no one
knows how to deal with them so they get away with it.

realistically, if you took it further what would you expect to happen?

I also say 'gerroff' because that's the dialect I grew up speaking. I wouldn't necessarily find it snobbish if someone quoted me, depending on context of course.

That woman sounds like a nightmare. She deserves a life ban, for sure. And an ASBO.

"Waynetta" was perfectly within her rights to tell your kid to get off her kid's stuff. Even if she wasn't meant to have it in there, even if her nan was wearing her shoes where she shouldn't. There was no need for you to superciliously list her misdemeanors. Most people don't like it and you probably could have guessed by this stage that this particular person would kick off.

Staff should have sorted shoes/food thing properly, though.

I’ve called them and asked for a call back from the general manager as I’m really not happy about what happened and how it was handled. The lady who answered said she knows who the woman is and they have had various problems with her before and she is very abrupt and rude and has stolen drinks.

As others have said, I’ve done nothing wrong and they have a duty to protect their customers from people who steal from them, ignore their rules regarding hygiene and hazards and threaten other visitors, particularly given that they are making those threats in front of very young children.

The more I think about it the angrier I am getting. She should have been told to leave immediately and banned. She should have been banned for stealing before any of this!

You from Yorkshire OP? By the way you are talking.
She is clearly a scroat and if the managers don't do anything I would report it to the police. That isn't acceptable behaviour in a child soft area full stop.
Ignore pp telling you it's a none event.

Also we don’t know she hasn’t been banned. These people don’t actually follow “rules” like banning!

Oooh I’ve reported jolly’s post too. For being racist or at the very least bigoted. Bad form jolly

P.s A one year old grabbing crisps doesn't warrant a groan woman to kick off. Ignore that ridiculous comment too!

Actually sounds like a little Britain comedy sketch!

WindDoesNotBreakTheBendyTree are you related to Waynetta by any chance?

Grown**.

@footballmum - getting a dressing down from someone who thinks they are better than you does tend to piss people off though, no?

@ikeepaforkinmypurse she's probably daughter cousin

Gerroff is pronounced as it’s written. When I was growing up my mother commented that we had gerrits, gorrits and purrits in our house.

@WindDoesNotBreakTheBendyTree the dressing down was after she jumped down the OPs throat.
So no, she earnt that!

@ikeep ha, no! my mum's very naice. I was being slightly tongue in cheek with my first post re OP starting it, but the point is really that if someone is clearly "aggressive" it's usually wise not to bring the fight to them unless absolutely necessary.

She should have been banned for stealing before any of this!

^^yup

The OP's 1-year-old climbed up to the top of the ladder? misses point of thread