recently had a kitchen fitted from liverpool edge lane magnet started well delivered on time ,old kitchen removed well ,then the kitchen fitter came asked where the plans where as he didnt have any with him but got on with the job anyway ,when he eventually finished there were a good few bad things ,glue everywhere ,some catches and a shelf missing ,badly fitted fan hood which almost fell off and worst of all the tops were all scratched to bits .the next day the so called electrician came for approx 45 minutes botched up the wiring and got off blaming our fuse board for being out dated and old even though it had just been fitted 3 months ago ,we got our own electrician out and he explained that the clown didnt have a clue what he was doing and had left it in a dangerous state and phoned magnet on our behalf to explain how they should fix the job which they did the next day .we paid for the gold package which is aparently the best service you can get ,they remove all the kitchen and any cookers ,etc you my have.they did eventually come after phoning and phoning ,they actually never turned up on three separate days three days during the whole process with no phone call to say they were not coming causing me to waste three days holiday from work . the kitchen was completed on time which was the only bonus .when we complained they offered to replace the tops or refund 240 pounds which amounted to a 4% refund for the total bill,we were not to happy and contacted the head office who never got back to us and when i questioned the amount of compensation at the shop they said i might have scratched the top myself and this was their only offer of repayment (even though i had photographs of their workmans tools,drill and radio being used on the tops and scratching them ).i took the 240 pounds as they were obviously not going to listen to my complaint.i would never recommend magnet as they give you a good promise of skilled workforce and smmoth transition where in effect they use subbies who just fit you in whilst doing other jobs for other people and dont speak to each other concerning your kitchen ,slack workmanship and terrible customer care .stay away!