I bought DS a brand new expensive suit from Next for his prom at the end of June a few months ago. Last month he wore it for an afternoon for a funeral as he had nothing else to wear. Even though it was clean I decided to get it drycleaned as the trousers were all creased from where he'd been sat down in church all afternoon.
I've just been to the dry cleaners to pick it up and the suit jacket is covered in white wax type marks all over the front! On the dry cleaning notes someone has written that the jacket has been cleaned three times but the marks won't come out!
I told Waitrose I'm unhappy as the suit was not in that condition when I dropped it off so they have offered to send it back to Johnson's for another clean.
I'm now left panicking as the jacket will be ruined if the marks won't come out. He also needs it for his prom on the 25th. Anyone any idea where I stand on this?