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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

This holiday situation

134 replies

Butterflykissess · 10/06/2018 15:47

I'm posting this on behalf of a family member as she wanted opinions on this situation. Two friends book a holiday (for the sake of this thread i will call them jane and Lisa) they agree that they will pay off £250 a month so that the holiday is paid off in time. Lisa keeps up with the payments but jane doesnt. lisa starts to worry and speaks to jane about it jane says she will pay it after christmas, which turns into after easter and basically keeps making excuses. Anyway 2 days before the holiday is due to be paid off Jane says she needs and extension and asks Lisa to call the holiday company (which she does and they agree to a 2 week extension.) Jane insists she wll be able to pay it off in the 2 weeks. During the 2 weeks Jane says she cant get the money and says she will get a pay day loan. She doesnt get one in the end and asks Lisa if she will loan her the money. lisa doesnt as she cant afford it, shee then asks Lisa if she has anyone who can take the place. With it being such short notice Lisa struggles to find someone but eventually does 48 hours before the deadline. Lisa tells the other friend she can have the holiday and pay off the reminder and just pay for a name change. Lisa tells Jane and Jane says she wants the other friend to pay her the money back which she had paid towards the holiday. Lisa tells Jane she has 3 options, which are she either comes on the holiday herself and finds a way to pay the remaining money, pays back the money Lisa will lose from the cancellation fees or accepts she will lose the money she had paid so far. Jane says she wants the money back in installments but the other friend has already said she wont be able to pay anymore than the out standing balance. so jane asks for it back in instalments. But the other friend is unwilling and is only able to accept the holiday at the out standing amount. Jane then says just do what you want and hasnt spoken to Lisa since. What are your opinions and who is wrong in this situation?

OP posts:
bluebeck · 10/06/2018 16:20

So friend C is still having to shell out over £1k on this holiday?

If Lisa hadn't found someone to replace Jane, then Jane still would have lost the £800 she paid, so it makes no difference to her if Friend C goes or not does it?

It's tough shit on Jane. I hope Lisa has a lovely time without her.

SusanneLinder · 10/06/2018 16:20

Well it is a lot of money, but maybe Jane should have thought of that before she booked the holiday. Anyway I think tough on Jane, if she had been honest months ago, wouldnt be in the situation so tough.

Hope Lisa and new person have a lovely time.

Walkacrossthesand · 10/06/2018 16:21

A deposit is a deposit, nonrefundable if you cancel. Jane should get everything back except her part of the deposit.

CuriousaboutSamphire · 10/06/2018 16:22

Well I thought the OP was readable!

Jane shouldn't lose all the money she's paid thus far. Why? By her actions both she and Lisa would ahve lost all of their money... or Lisa would and may have had further issues had Jane not paid the travel company, who defintitely would have chased payment!

By Lisa's actions Jane has only lost a % of that money... and Lisa now does not have to fear being chased by bailiffs for Jane's debt!

Jane should be thanking Lisa and 'Bob' and shoudl have offered to pay for the name change too!

Now that Jane isn't talking to Lisa, Lisa is again by Jane's actions facing losing a lot of money! How selfish is that?

I hope Lisa and 'Bob' have a lovely holiday - and that Jane does some thining, grows up and apologises!

brizzledrizzle · 10/06/2018 16:23

Lisa tells the other friend she can have the holiday and pay off the reminder and just pay for a name change. Lisa tells Jane and Jane says she wants the other friend to pay her the money back which she had paid towards the holiday.

That wasn't Lisa's decision to make, Jane should have spoken to her replacement and sorted out with them herself.

StealthPolarBear · 10/06/2018 16:24

Jane has behaved badly and Lisa has got too involved, she should have let Jane sort out her mess.

However if friend c is going on a holiday which she's paid £200 towards and Jane has paid £800 I can sort of see Jane's point.

Kahlua4me · 10/06/2018 16:25

I am amazed at how rude some people are on here. It is perfectly easy to read it and understand! I wonder if you all tell your friends off if their texts are confusing? Probably would have been the types to reply to a letter and including the original one with spelling mistakes highlighted!

No need to be so rude others...

Anyway, I think Jane is lucky that someone else is taking the holiday on and she isn’t also liable for cancellation fees. She must have known ages ago that she couldn’t afford it, once she was late with payments no doubt. Setick with offering her those 3 options and nothing more.

Perhaps they should ask if she would

MargaretCavendish · 10/06/2018 16:25

That wasn't Lisa's decision to make, Jane should have spoken to her replacement and sorted out with them herself.

But it was Lisa who was going to have to go on holiday with this person, so allowing Jane to pick and choose and be difficult about the terms seems very unfair when Jane was the sole cause of the problem.

MrsTerryPratchett · 10/06/2018 16:25

Lisa was out of order to offer the holiday to the new friend for the outstanding balance, not the full cost of the holiday.

Yes. And Jane was unreasonable to not pay when she had a commitment.

They are both a little unreasonable. Jane more so.

StealthPolarBear · 10/06/2018 16:26

Yes surely she should get her money back apart from the deposit?

Groovee · 10/06/2018 16:26

Jane should never have agreed to such a high monthly payment if she couldn't afford it. I think she needs to accept that she lost money by not saying no in the begining.

Original poster
Butterflykissess · 10/06/2018 16:26

ive just asked my family member and when jane asked her to find someone else there no discussion of jane being paid back.

OP posts:
MargaretCavendish · 10/06/2018 16:28

However if friend c is going on a holiday which she's paid £200 towards and Jane has paid £800 I can sort of see Jane's point.

We know the figures, OP put them upthread - Jane's paid £800, her replacement has paid £1190.

StealthPolarBear · 10/06/2018 16:28

Ah sorry. On that case yes Jane ibu

Birdsgottafly · 10/06/2018 16:28

Jane lost her deposit when she failed to pay for the holiday.

Lisa shouldn't lost her money, or the holiday. She must be stressed out about it. How dare Jane keep lying about the situation, let her down at the last minute, then moan about the outcome.

The Friend who stepped in has done both of them a favour. That's less of a discount you get on a last minute booking.

MrsTerryPratchett · 10/06/2018 16:28

I wouldn't want to pay full price for a holiday I had no choice over and with days notice.

That should have been discussed before the holiday was offered.

bluebeck · 10/06/2018 16:30

Possibly they were non refundable flights and a non refundable hotel booking. OP says quite clearly that the whole £2380 has to be paid either way.

Rafflesway · 10/06/2018 16:30

Butterflykisses, I was a travel agency owner prior to retirement.
I can certainly second what most pp's have said in that Jane is being totally unreasonable as she would have lost the deposit anyway without all of Lisa's hard work in finding a replacement.

My only question would be is Lisa definitely the lead name on the booking? Hopefully she is as unfortunately, if Jane is the lead name, the agent/tour operator will only action a name change/amendment requested from the lead name. This is a legal requirement and I strongly suspect Jane would refuse to authorise the name change in this situation. If Lisa is the lead name then so long as the holiday can be amended - I.e. there isn't a no change/no refunds rule on any flight involved - then basically Jane can whistle to put it bluntly.

Original poster
Butterflykissess · 10/06/2018 16:32

bas

OP posts:
HellenaHandbasket · 10/06/2018 16:36

Tbh it isn't up to Lisa it is between Jane and newcomer. Jane should only lose what she would have lost had she cancelled, deposit or whatever. This should have been discussed by Jane and newcomer, not up to Lisa to tell her what she has to accept.

HellenaHandbasket · 10/06/2018 16:37

She may not have mentioned being paid back because it was obvious

Original poster
Butterflykissess · 10/06/2018 16:38

basically so close to the holiday they would have lost 50% which is all of what Lisa had paid. so either way she would have lost it. but surely then jane would have to pay lisa back what she lost? considering it wasnt it wasnt Lisa's fault.

OP posts:
KanyeWesticle · 10/06/2018 16:38

Jane lost her contribution because she wasn't honest about how much she could afford. The late notice was her fault and it's her job to find a stand in. Lisa did, and Jane should be grateful and apologetic.

Knittedfairies · 10/06/2018 16:38

There is no one answer that will satisfy everybody; Lisa doesn’t want to lose the holiday she’s already paid for, or her money. Jane wants her money back because she’s not going on the holiday. Bob has saved Lisa’s holiday but spent Jane’s money to do it - which Jane would have lost anyway by not coming up with the rest of her share. As far as I see it, Lisa has done nothing wrong, so Jane and Bob will have to sort it out between them. Jane should have found her own replacement, and negotiated costs with the new person.

lhavepassport · 10/06/2018 16:39

I see why Jane is fed up but if she would have lost the money either way she doesn't have anything to complain about.
If she had wanted to sell the holiday she should have done so, not relied on her now ex- friend to have done this.