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AIBU?

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Original poster

Would you not say thanks....??

114 replies

lanbro · 21/05/2018 17:25

A customer left a handbag in my shop today, I wasn't aware straightaway but when I saw it I found a passport so contacted the emergency number who turned out to be her dad. Girl subsequently rang me and she was on a train heading 100 odd miles home. I said I could post it so asked her to text me her address. Text came through with literally just her full name and address, no thank you, no offer to pay, nothing!

AIBU in think that if someone is doing you a pretty big favour you at least say Thanks?!

OP posts:
AnathemaPulsifer · 21/05/2018 18:21

I wouldn't demand a thank you as I think it's part of excellent service to attempt to reuninite customers with their belongings (and you might get a sulky review somewhere), but definitely a cheery 'thanks! Looks like postage (including buying a big Jiffy bag) will be £x so I'll send it as soon as you PayPal that to x'

sonypony · 21/05/2018 18:22

Can you address it and ram it in a postbox with no stamps so she will pay to get it back? That would be the least time consuming option for me.

marjorie25 · 21/05/2018 18:22

Call and inform her that you will be taking the bag to the police station.
Then text her the name of the station and office who she can contact. Case close.

DontTouchTheMoustache · 21/05/2018 18:26

I wonder if she thinks you are posting it on behalf of the shop? As in the shop is sending it as a gesture of good will rather than you personally doing her a favour and being out of pocket? Still rude not to say thanks either way

BaconAndAvocado · 21/05/2018 18:26

YANBU that is terrible manners, but then I am the Queen of Politeness. Smile

DontTouchTheMoustache · 21/05/2018 18:28

Sorry i reread OK and it says "my shop" so you own it rather than work there? In which case ignore me, she is a tosser.

cdtaylornats · 21/05/2018 18:36

Don't put a stamp on it

Snowysky20009 · 21/05/2018 18:37

I sold an item of furniture not so long ago. The people who bought it, came along with their two children and the toddler left a teddy bear.

I text them and they replied that it was their favourites bear, they couldn't sleep without it etc. So I post it the next day recorded delivery. I text to say and also said could you let me know if it arrives or not as I will chase it up with the post office.

I never heard from them again. So no idea if it arrived or not, never mind a simple thank you!

bimbobaggins · 21/05/2018 18:40

Yeah I’d definitely parcel it up and not put stamps on it, excellent idea

Blahdeblah123 · 21/05/2018 18:41

Out of interest how old approximately is the girl. I do think that sometimes younger people (christ how old do i sound) dont understand the value of money.

I would text her back and just say 'no problem, i will get a quote and let you know how much its going to cost'. Then do exactly that, with the offer that if she prefers to pick it up you will keep it somewhere safe for her. Then the ball is bad in her court.

ozymandiusking · 21/05/2018 18:43

We once stopped a man from setting off in his car with a flat small case on the roof of the car. He was so grateful, and said " you just can't imagine what would have happened if I had lost that".

Makes you wonder what was in it!

pennylulu · 21/05/2018 18:43

Get a myhermes estimate and ask her to PayPal you the amount beforehand. If she refuses, tell her no worries.... you will hand to police and she can pick it up when she returns at her convenience

Yep this. No way would I be posting it free of charge. Surely she isn't so dumb and deluded that she thinks you can pop a first class stamp on it?! Confused

Pengggwn · 21/05/2018 18:43

I'd text her and say, since you didn't deem so much as a thank you to be appropriate, I'll hand it in to the local station and you can come and get it.

Cheeky cow.

ohamIreally · 21/05/2018 18:44

I found a brand new iPhone in the street once. The owners girlfriend was texting it via some kind of rescue email and I arranged to meet the owner to hand it over in a local pub. An hour after the arranged time his gf was still texting oh he's been held up at work etc. What a cheeky fucker. In the end I gave it to the bar staff and asked them to pass it on to him. Never found out if he got it back and don't care!

KERALA1 · 21/05/2018 18:44

Rude and entitled! A lady found my phone the other day I went to collect it with a box of chocolates least I could do.

CoraPirbright · 21/05/2018 18:46

If you send something with no postage on it, doesnt the recipient have to haul arse to the PO and also pay an admin fee? I’d do that!! Rude little madam!!

Starlight2345 · 21/05/2018 18:48

I would pay as you are a shop it is good customer service.

However rude yes.

Kikikikikiki · 21/05/2018 18:51

I’d ring her dad back and say his daughter wasn’t forthcoming with any thanks or offer to pay for the return of her passport so you’re taking it to the police station.

Seriously. Doing a good deed for you is contingent on a satisfactory thanks is it?

No doubt it’s rude of the woman. But I’m no way would that mean I’d try to make it more difficult for her. Is simply request PayPal reimbursement for postage and leave it at that.

JustHereForThePooStories · 21/05/2018 18:54

I would pay as you are a shop it is good customer service

That’s ridiculous.

We don’t know if this woman purchased anything and, even if she did, the OP would probably make a loss when off-setting the postage cost against any profit she made from the woman’s purchase.

Quite apart from that, it is not a shop’s responsibility to look after others’ belongings. Personal items like a handbag are solely the responsibility of the owner and nobody else should be out of pocket when the owner fails to look after their personal items.

Aprilmightbemynewname · 21/05/2018 18:54

I pulled a girl from a car crash as her car started smoking and hurried her away.
She asked could I go back for the vast amount of alcohol she had bought for a festival she had been on her way to!!

HildaZelda · 21/05/2018 19:00

YANBU OP. A few years ago I found a wallet in a cafe. There was about £1000 in cash and literally thousands in cheques. There was a drivers licence in it and business card with the same name and a number in it, so I rang the number. Guy said he'd be there in a few minutes. I waited over 45 minutes for him. He turned up, snatched it out of my hand, proceeded to check that everything was still there and turned and walked away.

Some people are just dicks!

Gabilan · 21/05/2018 19:03

Send it via Yodel. That'll teach her to be rude.

Ceebs85 · 21/05/2018 19:05

Why are people saying not to put a stamp on it. Its a handbag not a letter. How do you suppose OP is going to shoe-horn it into a post box? Hmm

expatinscotland · 21/05/2018 19:07

'I would pay as you are a shop it is good customer service'

Nah, you don't need or want customers like this.

Shiftymake · 21/05/2018 19:07

I pulled a girl from a car crash as her car started smoking and hurried her away.
She asked could I go back for the vast amount of alcohol she had bought for a festival she had been on her way to!! Sounds more like someone in shock tbh, people can focus on weird stuff when they have been through something traumatic.