Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3

Original poster

Aibu rude hairdresser

60 replies

Grossmascaragoop · 05/05/2018 12:35

I really don’t know if i wbu to say something in this situation or if it’s not worth it?

I’m currently sat in the hairdressers. Booked myself in today for the first time in forever - I’ve had two babies in less than two years and never have time so thought I’d treat myself. Due to never getting it done my hair is incredibly long and thick and I’ve been enjoying all the compliments I’m getting on it so definitely want to keep the length. Spoke to the colourist to discuss colour (she commented it’s in great condition) and she then passed me on to the hairdresser.

Here is my problem. He asked what I wanted and I said plenty off the layers and showed him a picture of how I want the front but I said please take as little off he length as possible. He gestured to how much he wanted to cut (a good 5 inched) and I laughed wondering if it was a joke and said oh no that’s a lot isn’t it? Just an inch would be the most I’m prepared to go. At that point he got so huffy with me! He said well do you know what why don’t I just not take anything off? Because there’s no point just taking an inch. It won’t look good. I said again (politely) I really wasn’t prepared to get more than an inch off the length and he just said well ok then I will just leave it she (gestured toward the cringing colourist) is looking after you now.

I’m so disappointed!! They’re sorting me out another hairdresser now (hopefully) but he made me feel like I was being told off for being naughty....I’m not assertive at the best of times so I’m glad I held my ground and said no to him taking more than an inch off.

My question is wibu to make a complaint of some sort? Or is there more than likely no point? Not sure what they can do about it or if they will. If it makes any difference it’s a well known chain. My hair is really not in bad condition it’s just not perfect and maybe a little dry at the ends. Regardless of this I didn’t actually ask for his opinion on what I should get done so I don’t think it was neccessary for him to make such a scene.

OP posts:

AJPTaylor · 05/05/2018 12:38

He is a tit.
Its a miracle you are still there. I would have left!

cardibach · 05/05/2018 12:38

He was an arse. However, if they are sorting you another hairdresserim not sure what use a complaint would be - they are already acknowledging you were treated badly and putting it right.

Idontdowindows · 05/05/2018 12:38

I'd get up and say "I'm sorry, I thought this was a hair cutting business, I see I'm mistaken" and complain to management.

hildabaker · 05/05/2018 12:40

Just get up and walk out of the door without looking back. It's him not you.

Original poster

Grossmascaragoop · 05/05/2018 12:40

Yeh I know I’m kind of with you on that cardibach. Actually the reason I’m still here is because the colourist has been so nice.

Just angers me that people speak to others like that and get away with it.

OP posts:

Idontdowindows · 05/05/2018 12:41

not sure what use a complaint would be

It will document his behaviour. If they simply sort another hairdresser and nobody every complains because it's sorted, he can simply go on to be an arse to clients.

Awwlookatmybabyspider · 05/05/2018 12:42

You should definitely speak your mind. You're spending enough money in there.
Wether he thinks it'll look good or not is neither here nor there. It's not his hair or his money. Therefore not his choice.

Awwlookatmybabyspider · 05/05/2018 12:43

I think sometimes hair dressers can forget that the only reason some people go hair salons is to be pampered and fussed over.

Coffeethrowtrampbitch · 05/05/2018 12:43

Just pay for your colour and go elsewhere for a cut.
I wouldn't feel comfortable with any hairdresser at that salon or trust them to cut my hair.
Who on earth does he think he is? It's your hair!

whippetwoman · 05/05/2018 12:46

I had this once and I just left, which is SO unusual for me. Honestly, don’t feel obliged to stay, it’s YOUR money and time. Stupid hairdresser. Stick up for yourself!

NC650 · 05/05/2018 12:46

Hmmm, I'm terrible at getting regular haircuts (due my annual one soon actually!), and I've often had hairdressers suggest to take a lot more off than I was thinking. Tbg if you've not had it cut for a while it probably does need a bit more than an inch off, but he should of politely suggested it and then dropped it when you said no.

Original poster

Grossmascaragoop · 05/05/2018 12:49

NC650 - that’s my problem though it was either his way or no way not a helpful suggestion. He said I’m just being honest but I think it’s far too easy for people to hide behind honesty and use it as an excuse for rudeness.

OP posts:

Piffle11 · 05/05/2018 12:52

I think whether he thought you needed more than an inch off is irrelevant: he can guide you, advise you ... but ultimately it's YOUR decision. Even if he doesn't agree with it, or thinks you would suit it much better shorter, it's not his job to huff and puff and get stroppy. He should smile and say 'whatever you want'.

GrannyGrissle · 05/05/2018 12:54

Leave reviews wherever you can. Really shit reviews.

Mummyoflittledragon · 05/05/2018 12:55

I wouldn’t bother to complain as long as you get someone else. You’ll hopefully be feeling amazing once you’ve had your hair done, why spoil the feeling for this arse. They probably know what this person is like and will have the piss taken out of them.

What you need to be asking is about whether your hair is damaged and how much you may need to take off to remove dry ends. If it’s an inch great, if it’s a bit more, I’d go for that. 5 sounds ridiculous.

murasaki · 05/05/2018 12:57

When I was at university, I went to get my mid back length hair cut into a graduated bob - the hairdresser wouldn't do it as 'I can't cut off all your lovely hair'.

I boggled, and went elsewhere. But am still confused by her!

ForgivenessIsDivine · 05/05/2018 12:57

Dear god, complain. You have come to have your hair cut... you did not ask for his opinion. It is beyond weird of him to have refused to cut your hair in the way that you wished. Speak to the manager and ask that someone cut your hair.

InsomniacAnonymous · 05/05/2018 12:58

I would've walked out. What a terrible way to speak to a customer. You're supposed to tell them what you want done with your hair, not to be dictated to and told that either they do what they want or they do nothing at all! Shocking.

ForgivenessIsDivine · 05/05/2018 12:58

If he is the manager, I would be leaving..

NC650 · 05/05/2018 12:58

Hang on, are they sorting another hairdresser because he refused to cut it how you asked?! Wow. How rude! Tbh I'd be tempted to say forget it and leave, afterall you're paying for something that's meant to make you feel good about yourself, and that encounter would ruin it for me personally, I wouldn't feel comfortable there. Is it too late to leave?

Original poster

Grossmascaragoop · 05/05/2018 13:00

I’ve had damaged hair before - I’ve had extreme, ends snapping off kind of damage and milder damage fixed with lots of decent hair masks. It’s honestly not that bad at the moment. A little dry. Maybe he’s a perfectionist I don’t know but no need for rudeness.

Colourist has just offered a treatment free of charge to apologise so im not going to bother complaining - she has been lovely.

OP posts:

InsomniacAnonymous · 05/05/2018 13:00

Please leave reviews of this place wherever you can. Then potential customers will be forewarned.

InsomniacAnonymous · 05/05/2018 13:02

Well you can state what happened in any review you leave, including how pleasant the colourist is, in comparison to the rude man who refused to do the job he is being paid to do.

Handsfull13 · 05/05/2018 13:02

He was incredibly rude.
My hair got very long during my pregnancy and because I was uncomfortable and couldn't put my hair back without feeling dizzy I didn't get it cut during the pregnancy and several months afterwards.
My hairdresser completely understood that I wanted as little off as possible but he explained he needed to take off a few inches due to the loss of pregnancy hormones my hair started splitting at the ends.
He was lovely about it and showed me how much he recommended off but said he would take less if I wasn't ready but I'd have to come back sooner to get that next bit off.
I followed his lead and took it off what was needed.

You shouldn't have to do what he says when he didn't even tell you why he thinks you need that much off.

I would complain as you leave just to make sure they are aware how unhappy you were about it. Even make a point that the colourist being so nice was the only reason you stayed.

Takfujuimoto · 05/05/2018 13:05

I bet he's one of those hairdressers who think of themselves as an 'artist'
You are obviously a plebeian for not bowing to his superior vision.

I would leave a review using his name and then end it with how lovely everyone else was and explain what the colourist did for you.
That way you have covered everything fairly, hopefully people won't be asking for him when they go there and it will reflect his commission.

Flip

1 2 3

Swipe left for the next trending thread