Blondilocks · 15/05/2007 22:11
I finally got through to someone, who half an hour ago said they'd call back in 10 mins!
Not a good start to an 18 month relationship with them!
Not T-Mobile, a more fruity company - although to be fair have been with them for 4 yrs on PAYG & had no complaints at all.
Just peed off now! Need to be up at 6 for work, was meant 2 b studying this evening.... now waiting for a phone call!
lou33 · 15/05/2007 22:14
i am with them, usually they are ok BUT i waited for an hour and a half trying to get through to them once
when i finally did i made my unhappiness clear and they were v apologetic and helpful, tho it took another hour for them to fix my problem!
luckily the call was free
mustrunmore · 15/05/2007 22:18
Ah, now we've spent about 3 months trying to sort out a false name being used at our address for a mobile account from them. They are shit. First they couldnt help because it wasnt our name (er, that being the point). Eventually after sending an email telling them they were encouraging fraud, they sent us a form to fill in and said it was all sorted. Then another letter came in the mystery name, 2 days later The postman says there are loads of these scams in our area.
lou33 · 15/05/2007 22:21
i lost my phone on friday night , it fell out of my pocket when i was running to avoid rain
i called them on sat and by sunday i had a new phone
5 min call to reactivate it and it was all done, same number as well
that's what they are usually like imo, but i was a bit wary , wondering how long i would have to wait, after my marathon session a couple of months ago!
Blondilocks · 15/05/2007 22:35
It's bloody closed now. 8am til 10pm.
I start work at 8am, he was going to phone me back at home.
Am soooo pissed off, 4.5 hours wasted on it now & nothing. If that 980 number you're meant to call from the phone isn't free I am going to go mad. I am sooo angry & also very ... it's a nightmare.
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