AIBU to think Scottish Power Boiler Care is a shower of shit?

[QueenArseClangers]

We pay monthly for boiler cover with Scottish Power.
Our heating has gone off and after HOURS of trying to get through to their ‘help’ line they promised to sort it out yesterday.
Yesterday came and went. No one rang us back.
After finally getting through to them yesterday evening I was promised it would be sorted ASAP and would hear from an engineer this morning before 11.

Surprise surprise. Nowt.

With 5 children (one who has a chronic illness) and a disabled person in their 80s we are apparently a priority. We pay this money monthly because we don’t want any nasty financial surprises when it comes to our central heating.

Bloody useless

Yes, there are really terrible. It took weeks of phone calls for them to fix my boiler, with engineers turning up with the wrong part or not turning up at all. They denied receiving phones calls and lied about other stuff. In the end, I paid a plumber to fix it. They refused to refund arguing that I could have waited for them to fix it and that the ombudsman doesn't deal with their boiler cover so nothing I could do about it if they didn't want to refund. I don't bother with boiler cover anymore. They take your money and then if they provide a terrible service (or no service) it is clear that there is nothing you can do about it unless you have the time/energy/money to sue.

It took weeks of phone calls for them to fix my boiler, with engineers turning up with the wrong part or not turning up at all.

I should rephrase. It took weeks of phone calls and waiting for engineers but they didn't ever fix my boiler.

I use Scottish gas for my boiler cover.

Have had to call them twice and an engineer has been out within the hour.

£22 something a month.

they are awful, I had similar and complained and got money back, so make sure you write and complain