Sorry if this isn't allowed Mumsnet. Delete if I'm being naughty. I just wanted to give people a heads up, as I wish I'd had!
Ordered flowers for both my Mum and Gran last week from Serenata flowers.
My Gran's turned up on the right day but pretty much dead, my Mum's turns up a week late and dead!! During the whole time I was lied to and insulted by their customer service. And they only bothered contacting me back at all when I took to Twitter!
Total refusal to give me a refund, send replacement flowers or even a good will discount (not that I'd use them again.)
They're based in Malta so don't fall under our trading standards laws.
Looking at reviews online, twitter and their Facebook etc there have been 1000's of people with similar problems. They can't delete the angry comments fast enough.
Anyway, sorry for the rant, it just makes me bloody annoyed that I spent £100 on dead flowers and rudeness and that so many others are too and they're completely getting away with it!
Steer clear.