to think I can return this?!

[ritakonig]

Bought a beauty product and sales assistant wrapped it in tissue paper and sellotaped the bag. When the price came up it was cheaper than I expected.

I apologised and said I might have picked up the wrong product and I wanted x and even stated the price of it and she said no it was the right product.

Bought it and left, decided to check and it was the wrong product.

Took it back and they refused to exchange it for me

This is what annoys me about MN, people either reading half a story or just seeing what they want to read.

Same.

I also said you have to prove that and you can't.

I also said I agreed with the person who said it was bad customer service and they should give a refund.

So yeah, just you see what you want to

Thinking it through logically, as you want to exchange it for a more expensive item and pay the difference, it's hard to see why they wouldn't purely in commercial terms.

But surely when you paid for it, you would have noticed it was not the product you wanted?

Aah just read that you did point it out. That's shit.