Refund of care home fees

[TheSplash]

Hi, I wonder if anyone has any experience of this?
My late aunt died in a care home in October 2017. She paid all fees one month in advance. Her room was cleared within 2 days of her death and subsequently re-let to a new resident.
After her death manager stated we would receive a refund but to date we have received nothing.
Are we being unreasonable in thinking a refund should have been sent to us by now?
Thanks.

Yanbu especially since the home confirmed they would refund

Maybe call to chase it and check they’ve not done something stupid like pay it to your aunts closed bank account