Really, just that. Sanctioning people for whatever reason you can think of to meet your targets. Expecting people to attend twenty minutes early for appointments then being forty minutes late seeing them. 'Signposting' people to foodbanks whilst refusing to acknowledge that you're referring people there because the state has failed them.
I understand that people need to earn a living, but to do that off the back of people more vulnerable than yourself? Sounds like bullying to me.
I don't claim benefits, and hopefully never will.