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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Cut my hand in a supermarket

150 replies

Tasteslikecandy · 14/01/2018 22:15

I was food shopping earlier this afternoon, I picked up a a box to see if I could find a bag of carrots that I liked and scraped the inside of my hand on a metal bit sticking underneath a shelf.

The security guard was nearby and the only members of staff that I could see were all on the tills. I showed him my hand, he very kindly found some tissue. I continued shopping as I was in a bit of shock then the security guard came to find me with a plaster.

At the end of my shop (my husband was pushing the trolley) I thought it should be put in an accident log. I found the shop manager didn’t seem bothered or even asked if I was ok? I said that it should be written done, he then asked if I wanted it in the accident book. My AIBU is that surely that was the first thing he should have done, not asked me if that was what I wanted?

OP posts:

Nicknacky · 14/01/2018 23:44

Because you had a minor scratch and the security guard had helped you. Nothing wrong with his customer service, he just didn't gush over you in the way you wanted.

RunningOutOfCharge · 14/01/2018 23:45

How did he serve other customers? Was there no cashier?

Never known a store manager jump on till!

Nicknacky · 14/01/2018 23:47

running the manager is frequently jumping on the till in the Aldi I go to for my lunch. They seem to do everything!

BashStreetKid · 14/01/2018 23:48

Oh, FFS, of course it should be logged. Not least because for some people it could be dangerous and therefore the supermarket should not delay in repairing the relevant bit of the freezer. Honestly, some people on MN determinedly close their eyes to the obvious like this purely for the sake of having a go at OPs on AIBU.

And yes, of course the staff should show a decent amount of concern. Their defective equipment has caused an injury. It's just basic customer relations.

WorraLiberty · 14/01/2018 23:49

As a PP said, if you allow the scratch to become infected OP, that's not the supermarket's fault.

My puppy has given me and my DH deeper scratches than that and it's down to us to keep them clean.

Also, a fresh scratch always looks worse than it really is because the edges become swollen.

By tomorrow, you'll hardly know it's there.

RunningOutOfCharge · 14/01/2018 23:50

bash what on earth are you rambling about? Freezer??

Wincher · 14/01/2018 23:52

I had a similar situation recently when my 4 year old cut his toe in the shower at the swimming pool and it was dripping loads of blood everywhere. I went and found a first aider who helped get him mopped up and put a plaster on, but there was no mention of the accident book or anything. I wasn't bothered for myself/my son, but I did wonder as when I did a first aid at work course, it was drilled in that you MUST fill in the accident book any time you administer any first aid, no matter how minor. Ah well, their problem, I guess, happy to save on admin! We did have to fill in the accident book at another swimming pool run by the same company a year or two previously when my son knocked his head when jumping into the pool.

WorraLiberty · 14/01/2018 23:54

Personally I think the 'sharp bit under the shelf' was probably one of those thick staples on the side of the box.

Had it been part of the actual shelf, the OP would probably have taken a photo of that too.

TattyCat · 14/01/2018 23:56

Hahahahaha! That's funny .

Are you going to sue them? Oh go on... do it.

FFS.

Nicknacky · 14/01/2018 23:57

bash She lifted a box that she probably wasn't supposed to lift. Not the shops fault.

TattyCat · 14/01/2018 23:59

I continued shopping as I was in a bit of shock

Eh? Which bit of being in 'shock' makes you continue shopping?!!

Have you ever ... you know ... had a real life shock?

TattyCat · 15/01/2018 00:02

Their defective equipment has caused an injury. It's just basic customer relations.

Defective equipment? A supermarket cannot mitigate against people going scrabbling around looking for 'better' produce!!!

BashStreetKid · 15/01/2018 00:04

Sorry, I meant the shelf, not the freezer. Doesn't affect my main point.

Nicknacky, where do you get the statement that she "probably" wasn't supposed to lift the box? If supermarkets put produce in boxes onto the shelves, precisely what rule is there that says customers can't lift them if the box on top doesn't have what they want in it? How many times have you seen signs in supermarkets telling people not to move the produce around? Plus if they've got a piece of metal sticking out from under a shelf a customer could cut themselves on it in a number of ways, not just from lifting boxes.

I love the way people are desperately extrapolating new facts to justify OP bashing. She hasn't once suggested that she intends to sue or to ask for compensation.

Original poster

Tasteslikecandy · 15/01/2018 00:05

I do have a photo of the shelf Worral but thanks for that assumption. It was just an unfortunate accident but could also be avoided by covering it with some tape.

Same as Wincher, I’ve also been told to log accidents small and minor in an accident book, it’s policy. I don’t think I’m being unreasonable for thinking that they would follow procedure. I think the manager is maybe just inexperienced.

If I was after a claim I would have named them.

OP posts:

Nicknacky · 15/01/2018 00:06

Do people need a sign for everything? It's fairly obvious when you gonin a supermarket that you pick from the open display, not start moving boxes around. I would expect the boxes to be rough or sharp from the transportation to the store.

Nicknacky · 15/01/2018 00:08

Ffs op I should have guessed that you weren't in that much shock that you managed to photograph the shelf.

Hmmm wonder why the staff didn't bend over backwards for you??

CheshireChat · 15/01/2018 00:09

TBF it can be nice to get a bit of sympathy, but maybe the manager didn't even register you're in pain- that's the sort of scratch I only notice afterwards and wonder how I've done as I have a high pain threshold unless I'm on my period.

Definitely shop somewhere else if you'd rather, but I don't think it's needs logging or anything.

blueskypink · 15/01/2018 00:10

It drew blood, they gave you first aid it should be logged. Accident books don’t take that long to complete, lifechallenges is right, it’s the recording of near misses that help prevent bigger accidents. H&S isn’t about removing risks it’s about identitying them & reducing them.

^^ This

Well done op for remaining polite in the face of so many nasty and rude comments.

ThisLittleKitty · 15/01/2018 00:10

Really there's been loads of occasions when I've moved a box because it's empty to get to the box behind it. Because the staff haven't moved it themselves when the contents has been emptied. So yes sometimes you do need to move boxes. I wouldn't expect a sharp thing to be sticking out.

TattyCat · 15/01/2018 00:10

I don’t think I’m being unreasonable for thinking that they would follow procedure

This is the problem. Not everywhere has the same process in place. Who's procedure are you expecting them to follow? You were asked whether you wanted it to be logged in the accident book, so what's the problem? The fact that the security guard had to chase you around the aisles in order to put a plaster on you, or that he didn't make enough fuss?

WorraLiberty · 15/01/2018 00:10

I do have a photo of the shelf Worral but thanks for that assumption.

Yes, upon further reflection I thought you might...

So you were in 'shock' and decided to take a photo of the shelf with absolutely no intention of making a compo claim?

Righto.

BashStreetKid · 15/01/2018 00:11

Tattycat, why can't a supermarket mitigate against people looking for better produce? I'm really bemused about what people think goes on in supermarkets. It happens incredibly often that, if they put stuff out in boxes, there comes a time when all that's left in the top box is the stuff no-one wants because it looks manky and customers start going for better produce in other boxes. For what it's worth, if OP had been seriously injured and had sued, a supermarket that tried to argue that the injury wasn't reasonably foreseeable because they couldn't foresee that customers would move moveable boxes would be laughed out of court.

And, of course, there is nothing that says this injury could only possibly have happened to a customer moving a box. Suppose, for example, some was simply being unco-ordinated about how they picked out their produce; or a child had been messing around and caught their hand on it; or their own staff hurt themselves when taking the old boxes away; or someone had tripped and tried to grab that shelf to prevent themselves from falling. Or isn't the supermarket supposed to mitigate against any of those possibilities either?

TattyCat · 15/01/2018 00:12

Op, what do you want to happen now?

Original poster

Tasteslikecandy · 15/01/2018 00:13

I took a picture while the manger was serving at the till as I had to wait for someone else to go and get the form. This was at the end of my shop after we had paid. No fuss was kicked up.

Thanks for all your replies, it’s good to get other people opinions that’s why I posted.

OP posts:

InsomniacAnonymous · 15/01/2018 00:14

Honestly, a child would've forgotten about this scratch by now. Are you always such a big baby?

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