To have turned away this airbnb guest?

[Hiptrip]

I have been doing airbnb for a while and have found it a great way to meet new people, and earn a little extra. That is until last Friday night.

Despite my house rule of no children, a woman wrote to me and asked if I could make an exception, promising that her two-year old son would be very well behaved. My house is not set up for children, and I simply don’t want toddlers here so I replied and said no.

She said that was okay and booked anyway, saying she had to come to my town for a wedding, and that she’d find someone to look after him.

Then she turned up with her child at 9.30pm saying she couldn’t find a sitter, and had hysterics as she pleaded with me on the doorstep, to allow him to stay. I refused and in the end called the police because she said she wouldn’t leave until I gave her, her money back in cash because she needed it to stay elsewhere. As she was starting to cause a nuisance, they got rid of her.

She’s taken this to airbnb. My argument is that she was told she couldn’t bring her child, and did anyway, so she should lose her money. Not unreasonable?

They did pay in the end, but they got a(nother) significant discount and it took ages for them to actually pay us. The hotel definitely lost money. It was a smallish independent hotel as well. Not the Hilton or whatever.

TheDailyMail has the hotel changed its practices? I' ve usually had to pay the deposit and full amount before the event.

Yes! The smirk!

Yes, I thought you'd identify with that one ... infuriating, isn't it?

It's certainly not foolproof, but those of us who've worked in this often develop a pretty decent radar for the CFs, usually on the basis of their overall attitude rather than just one self-serving "promise". I could have been "kind" to the footballers who sexually assaulted me after promising earlier awful attitudes would change, but instead I locked all their stuff in the changing rooms and left them to get home without car keys or even a change of clothes. It took the police to resolve that one too, but it wasn't me who was left regretting it

And isn't it interesting that those suggesting OP should have been "kind" have almost wholly ignored the issue of the CF's dreadful behaviour when refused?

Daily fail will snap this one up

YANBU
as as for getting refunds from airbnb

This summer I walked out of a substandard property.
Airbnb were fabulous
They allocated a team member to me - and another one to the landlord.
All conversations were recorded and cross referenced.
My money was back on my credit card within five days.

If she turned up with a child at non child accommodation, she will not get a refund.

Imagine OP had instead posted:

“Help - I let this woman I don’t know come in to my home (as she guilted me by telling me her child desperately needed the loo) despite the fact she has a warm car to go elsewhere and we’re in a big town with lots of options close by (including public loos). I specifically clarified with her up front that kids were not welcome and my property was not set up for / safe for kids (also it would invalidate my AirBnB insurance). I knew before I let her in my door she was extremely unhappy, blatantly ignored my t&c and became unreasonable that I had not conceded to her demands to put myself in a position I don’t want to be in, but I let her in anyway. Now she’s swearing and screaming in my living room, child is understandably distressed further by this and the woman is now refusing to leave, my other guest is due home any minute and knows I have a ‘no kids’ policy so I’m worried they’ll complain. The police said they’ll come if I want but it’s not a priority call as she’s not ‘disturbing the peace’ outside as I let her come in. Was I wrong to overlook all my senses telling me not to and just let her in? Should I just let her stay in my home now she’s in?”

Extrapolating from what’s been said by OP about all that went on it looks like she had the foresight to head this type of situation off at the pass by refusing entry to her home...

CF has put her poor child in a situation no child should be put in, and dragged OP into the mess she’s created making OP feel like a right heel for not giving into her. I can’t imagine OP involved the police lightly.

Hope this doesn’t put you off AirBnB OP, don’t let the CFs drag you down.

Daily mail are fucking arse holes and they do shit lazy journalism

@Cherry

Afaik, they were invoiced ahead of the funeral, but hadn’t paid by the time it went ahead.

We only did this one funeral in the whole time I worked there and I think the manager agreed to it going ahead as it was such short notice, compared to a wedding / conference / whatever. We didn’t do it again!

'expatinscotland

And the same to you. I find your posts harassing and I'm not responding to you again, on any thread.'

Oh, thank fuck for that! Do it some more, then you'll have no one to enable you to me-rail yet another thread! Still doesn't give you the right to tell anyone to fuck off, though. That's against Guidelines. LOL that you feel harassed after you've had no end of telling the OP how callous and unkind she is.

Imagine it was a reverse thread

I booked accommodation that stated three times they could accommodate children but my babysitter let me down. So I arrived at 8.30 at night and host refused to let me in with dc. Yet refused to refund me there and then even though I’d paid in full by credit card - then called the police

I had a three hour drive home with a two year old

AIBU that gist should have let me stay

ptumbi
I found out that any review, good or bad, goes through the houseowner first. So any bad review simply doesn';t make it to the Airbnb site.
Utterly untrue.
The reviews are left ON THE AIRBNB SITE
and my roasting of the property (and the landlords ranting abuse of me) are both there for all to see on Airbnb

Sorry, weddings etc were usually fully paid up ahead of time. Conferences / meetings, not always. I think, because we were dealing with businesses we already had a relationship with and who were basically less likely to disappear without paying!

Couldn’t accommodate

@Daily I don't blame you! You're right, it often is a case of no good deed goes unpunished.

Yo have to wonder if the deceased would have wanted that for their funeral. I doubt it. I'd rather go simply rather than knowing people lost money for my funeral.

How many of us have genuinely valuable ornaments sitting at toddler height? There's not a lot of stuff in my house I would mind breaking, to be honest. In my case, the damage a toddler could do would be limited.

The damage to your stuff might have been limited but what about the potential for damage to the toddler? Whose fault would it be if the child had been hurt by one of the OP's possessions or by falling on stairs with no stair gate? How kind would it have been to let the in to a property that is not, and not intended to be, child safe?

@Pengggwyn "if you can't accept someone has a different opinion to yours, if that irks you so much, I don't care. I am not answering you again.
It seems to be you who cannot accept that 90% of people on here have a different opinion yo your own.

Like I say, there aren't many homes where a two year old wouldn't be controllable for 15 minutes.

Irrelevant. The only house that matters here is the OP’s.

Penggwn And if she then refused to go? The police won't help in that case.