I have been doing airbnb for a while and have found it a great way to meet new people, and earn a little extra. That is until last Friday night.
Despite my house rule of no children, a woman wrote to me and asked if I could make an exception, promising that her two-year old son would be very well behaved. My house is not set up for children, and I simply don’t want toddlers here so I replied and said no.
She said that was okay and booked anyway, saying she had to come to my town for a wedding, and that she’d find someone to look after him.
Then she turned up with her child at 9.30pm saying she couldn’t find a sitter, and had hysterics as she pleaded with me on the doorstep, to allow him to stay. I refused and in the end called the police because she said she wouldn’t leave until I gave her, her money back in cash because she needed it to stay elsewhere. As she was starting to cause a nuisance, they got rid of her.
She’s taken this to airbnb. My argument is that she was told she couldn’t bring her child, and did anyway, so she should lose her money. Not unreasonable?