Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be worried about House of Fraser

366 replies

Viviennemary · 06/01/2018 23:20

Seems this is the next chain to be in trouble. And Debenhams hasn't been doing to well either lately according to the news tonight. I don't buy a great deal in either of these but would be really sad to see them go. Woolworths gone and then BHS. Sad at the thought they might disappear

OP posts:
LemonShark · 09/01/2018 13:16

Jonicero:

"I find House of Fraser too expensive, but often shop in Debenhams.

A plea to those of you who hate shopping/don't have time to shop/are too lazy to shop - please use our shops as soon there will be nowhere to shop for those of us who aren't standard sizes and who prefer to try clothes and shoes on in an actual shop and buy them from an actual shop. What will happen to all the shopping malls?

I don't want to spend my life spending £££ buying multiple sizes online, trying them on at home then returning them all. I would spend half my life in the post office, and faff around with refunds.

I window shop online, go into specific stores, try the clothes on - sometimes taking three sizes of the same item into a changing room, and buy there and then if it fits.

And as for shoes, I have such awkward feet that I often have to try on upwards of 20 pairs before I find any that are comfortable. I simply cannot do this if I can only buy online."

I'm fascinated by this post! You said in a later post you work part time and don't have kids to worry about. But you're asking people who have made the decision not to shop in these stores / bricks and mortar stores for their own personal reasons to stop doing that, accept the inconvenience of shopping in the way you want them to so that YOU can continue to buy a niche segment of clothing (plus sized) in person instead of online? Have I misunderstood? Do you actually think that's reasonable?

I'm also fascinated by the harbinger or doom posts 'if you shop online then you'll have nobody to blame but yourself when these stores close down' well... don't you think that these are the very people who don't care if they shut or not given that they're not using them?

I struggle to hold any sentimentality about whether a shop, which exists to make profit from customers, survives or fails. It's retail. It's not a cause for charity (going out of your way to use it when an alternative would work best for you). It's simple progress. And yes I've previously been made redundant from a retail chain that could not compete. And we deserved to go bust, we could not find a way to be competitive in the market, why should customers spend more for the same item that is more cheap elsewhere? Those who hold this view must have a privileged financial set up where they can choose to spend more than they need to on items.

I have a fairly neutral view of HoF (despite working there a few years ago and being treated like shit: never finding out shifts until a week in advance, NMW, your pay docked 15 minutes wage if you were back at your department a second after your break ended, despite break room being literally six minutes walk from many people's departments and being the only time you could use the bathroom, on a fifteen minute break!). If you like using them, lovely. If not, that's fine too. But there's no need for all of this over emotional desire to actively try cease their demise over a sense of sentimentality. The only downside would be how many people may lose jobs, but if everyone is still buying albeit from another place there'll be jobs there too. I know amazon warehouses have terrible employment practices (just like a lot of these stores with the facade of wealth like HoF) but I know of several towns around me who have huge proportions of their workforce employed at an amazon warehouse.

This has been a very interesting thread from both sides! I've enjoyed reading it.

LemonShark · 09/01/2018 13:19

ree070603 Is that the one in the town centre? I don't know of any others there!

CeciliaBartolli · 09/01/2018 13:25

Not surprised; is ridiculously expensive.

TooExtraImmatureCheddar · 09/01/2018 13:47

The councils don't help. Business rates go up and up, and parking is a nightmare in most town centres.

That's because central funding to councils is being slashed so they have to make money somewhere. Councils also have to fulfill pledges like 'make city's people healthier', 'encourage walking and cycling in the city' etc, which may be done by reducing parking spaces or making parking more expensive.

TooExtraImmatureCheddar · 09/01/2018 13:56

Department stores often open up near each other - I don't get it. In Edinburgh there is John Lewis at one end, then Harvey Nicks, then Jenners (now HoF), then Debenhams and finally House of Fraser at the other end of Princes St. There used to be BHS in the middle as well but that's gone now. In my 15 years in Edinburgh I have rarely been in the West End HoF or Debenhams because Jenners is closer (and nicer). I have never understood how HoF can justify two stores on one street!

HelenaDove · 09/01/2018 17:18

Thats not the only way councils dont help themselves.

Our county council wanted DH to travel to another town for his blue badge renewal which hes not well enough to do so he told them to forget it. Now instead of buying big ticket items in the town because he cant park where he needs to he orders online. So the retailer loses as well.

Belindarocks · 09/01/2018 17:24

I like the bras in Debenhams. Their own brand fit well and are better quality than M&S. The Debs near me is always packed - especially the beauty counter bits.

HelenaDove · 09/01/2018 17:43

Ta Griddlebone.

For Christmas 2016 i got a Dorothy Perkins giftcard for £20 from my niece.

I went into the store and chose a large shoulder bag which was £28 The assistant on the till looked up the internet price (without any prompt from me) and thats what i ended up paying. So i used the gift card and just had to add £4 to it.

Really nice experience.

Nettletheelf · 09/01/2018 23:29

I like H of F. Kendals in Manchester stocks a good range of stuff, including some unusual upmarket brands, and it feels like a proper shop. There is a place for department stores on the high street still, JL and Selfridges show that that is the case (and the excellent Fenwick store in Newcastle). H of F needs to go a bit posher, in my opinion, and concentrate on quality.

Debenhams leaves me cold, I’m afraid. Their own brand stuff, including ‘designers at Debenhams’ is really synthetic and nasty. Hard to find leather shoes amongst the plastic, too. I’d have expected designers like Preen to want to put their name to a quality product, but apparently not! I saw a Preen ‘designers at Debenhams’ skirt hanging up, brand new, and it was already covered in specks of fluff magnetised to the crap fabric.

Most of the Debs designers don’t show designs or sell outside Debenhams anyway, so the concept is a bit tarnished.

I agree with the posters who say that Debenhams have a poor range of sizes and messy departments. I wanted to squeeze into an unforgiving dress a couple of years ago, so decided to bite the bullet and get some Spanx. Debenhams (a big store) was nearest to my office but the underwear department was a complete mess, like TK Maxx: just a mix of different styles shoved on a rail. This was in mid November, so it wasn’t sales time. What a missed opportunity! They didn’t have anything in my size and there wasn’t enough there for me to judge what styles were available so I bought online (not from Debenhams).

Also, as others have noted, they persist in nagging you to get a store card. No thanks!

I had a slight run in with a Debs assistant last year. I’d bought a skirt in the sale at a store but didn’t have time to try it on. I asked an assistant there whether I could return it if it didn’t fit/suit and she said yes. When I returned it to a different store they told me that they didn’t refund sale clothes. When I argued that I’d been told the contrary at the first store, she said, loudly, “Well, if £25 is that important to you”. What a crappy attitude! For all she knew, £25 might have been a big deal for me and she certainly shouldn’t be trying to publicly humiliate customers.

mirime · 09/01/2018 23:40

just a mix of different styles shoved on a rail. This was in mid November, so it wasn’t sales time.

Not enough staff to do the job. Afaik they've cut staffing levels.

Also, as others have noted, they persist in nagging you to get a store card. No thanks!

If assume they're harassed into it by managers who get a bonus for reaching targets. Believe me none of us ever actually wanted to nag people into opening accounts, it's horrible having to do it.

Nettletheelf · 09/01/2018 23:48

I don’t doubt that it’s horrible having to push store cards. It’s not a personal dig at the assistants: the ‘they’ in my post relates to Debenhams the business, not the assistants offering the cards.

Naz346 · 10/01/2018 17:04

I've only ever bought a small bedroom lamp from HoF. It's over priced. As for Debenhams I find most of their clothes boring as more for the middle age population and the kids section bland. Just my personal opinion though. Don't bash me for it 😊

Olddear · 10/01/2018 20:09

I used to love HoF in Glasgow when they had the gold card lounge!

mirime · 10/01/2018 23:40

@Nettletheelf I get that, just explaining why they do it. Pressure from above!

JackieReacher · 11/01/2018 16:08

Thankfully House of Fraser has found enough cash down the back of the sofa to send six or so fashion bloggers including Chloe SS and Kat does my bum off to Chewton Glen (£500/ room / night) to promote the message that they do fitness clothes on instagram, so they're surely doing ok (how t f that wasn't postponed in view of the rent story I do not know)

Liketoshop · 11/01/2018 21:13

The scruffy HoF CE was interviewed tonight, unshaven, no tie and badly dressed, yet the journalist was impeccably dressed! If this guy's appearance was anything to go by, he doesn't value public image one jot!

New posts on this thread. Refresh page
Swipe left for the next trending thread