bums I wasn't expecting the nurse to do it themselves but to make sure someone, a HCA or a volunteer, do it
There isnt anyone to delegate to!
The HCAs are over stretched with THEIR role. Theres not enough of them to get meals out while they're hot. There's not enough of them to not leave someone lying in their own faeces while they change 4 other people who are lying on their own faeces.
They are over stretched in their OWN role yet they are expected to take on extra nursing roles on top like taking bloods, changing cannulas, doing ecgs, taking blood sugars, doing obs etc.
Many days you know your HCA is feeling broken and propping themselves up with painkillers because they're changing people alone who should take at least 2 or 3 people to roll but they do it because they know that it may be some time before anyone is free to help them...for me to then say "oh and by the way, cream mr Xs feet please" I think they would either cry or shout ir quit quite justifiably. Or if they're feeling particularly calm and level headed about it they might ask "so do you want me to not clean mrs Y who was just incontinenent and leave mr C who cant swallow well to choke on his lunch and go and do the feet instead?" (which HCAs shouldnt do anyway because if they cream the WHOLE foot they can do more harm than good. You need to take care to make sure none gets between the toes! Amongst other things) So its on me. And I wont WANT to leave it but if I also have a deteriorating patient that STILL hasnt been seen by a regustrar, 3 others Im worried about, porters showing up to take patients to proceedures that they need checklists for, a med round and a mountain of IV antibiotics, two patients having blood transfusions, no writing done and I actually DO need to leave on time today because there is nobody to collect the kids for me today and nobody to hand over to either because the late shift STILL isnt covered.
I hope I dont make catbum faces.
I try very hard to give relates my full attention as they often tell us valuable information, and I do try to impress upon them that their relatives care is important to us.
I would usually get round to doing the feet too at some point before I left. Somehow. So long as nobody else deteriorates. And then go pick my kids up with vacant eyes unable to really pay attention to how their day was. Crash out at home and only half listen to their homework problems. Because adrenaline is only supposed to be used for short fight or flight not whole shifts where you're condensing 3 hours worth of jobs into every hour.
I suspect you would have felt a bit more reassured if it had been me you spoke to. Over the years I have developed my poker face, my swan act (calm on outside & paddling furiously underneath). But I also suspect that catsbum face and me would have thought the exact same thing: "how? Just how?"
Of course its important to you and your dad and you are absolutely right to chase it up and keep chasing it up until its done. But maybe you are miss-reading desperation for reluctance?
Not that there isnt the odd bad egg, but most people I work with LOVE when they get time to do the basics and really make people comfortable.