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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Hotel mistake, wibu to tell them I'll correct it after Christmas?

495 replies

Sanshin · 09/12/2017 09:40

Recently went to Vietnam on holiday. Stayed in a 3 star hotel for 3 days at a cost of £90. Lovely hotel, lovely staff.

Whilst there we booked a trip organised by the hotel at a cost of $100.

When we checked out they forgot to charge us for the trip and we never realised as we were rushing around so just settled the bill they presented to us.

A week later I receive a friend request on Facebook from a lady who worked at the hotel. I accepted and she sent a message saying that whilst we were at the hotel we booked a trip that they forgot to charge us for. She goes on to ask if we will now pay for it because if we don't, the staff have to pay for it themselves. It was very polite but almost pleading. I felt really guilty as I know $100 is a hell of a lot of money to these people so I replied straight away and said of course we will pay.

I spoke to DH on the night who wasn't happy because we will now how to pay a currency conversion fee but agreed we would pay. Then as we have been so busy since we got back we forgot.

So she sends another message asking if we can pay now and if we send her the card details we can pay like that. I meant to speak to DH about it again but he's working long hours at the minute and I keep meaning to mention it but when he's here I keep forgetting!

Anyway yesterday she sent another message. However now we can't really afford to pay it until after Christmas. We have £500 left to last us until after Christmas and that $100 will leave us skint. If they'd charged us at the time it wouldn't have been a problem!

As it was there mistake wibu to tell them I'll pay after Christmas?

OP posts:

laudanum · 10/12/2017 20:02

Wow. Talk about first world problems. If you keep forgetting, USE A POST IT NOTE TO REMIND YOURSELF. If you owe these people money, you need to pay them, it's not fair to make them wait and all the while they're going to be in trouble for this.

Blodplod · 10/12/2017 20:03

@shesaid, exactly. And this asking for the invoice nonsense is just delaying tactics..

CheeseyToast · 10/12/2017 20:04

Whoaeeyou you are being ridiculous. I said it was small town and narrow minded to suggest that contact via Facebook was indicative of a scam. Which it is. I deal with professional contacts via Facebook all the time. It may be beyond your frame of reference but that does not make it unprofessional.

As to give bing my cc details, it would never arise bc I don't skip out on my bills.

OP I did not accuse you of being racist. They was for all those posters throwing their hands in the air with horror at the thought of conducting business with a Vietnamese shock--horror via the internet. No, you OP come across as greedy and self serving, but I didn't think racist.

Blodplod · 10/12/2017 20:04

@pisacake! Get in!!

ivenoideawhatimdoing · 10/12/2017 20:05

OP, you owe the money but you know that.

Under no circumstances bank transfer.

Do it through the official channels, sadly it may cost her her job but she shouldn't have hidden it from management - that's not your problem.

Pay it and forget it.

pisacake · 10/12/2017 20:08

this ain't fucking complicated is it.

OP is in England
OP hasn't paid for the trip
OP should pay for trip.
OP pays the trip to the person on FB via credit card
If that person is a scammer and it's going into their pocket, and hotel finds out and chases OP, then OP says 'sorry mate if your staff are dodgy, but I paid them already, you sort it out, I don't give a fuck, I'm in the UK, I'm finished caring about this'.

done

personally I don't see any scam here, except by the OP.

why mess about trying to find loopholes?

oldstudentmum · 10/12/2017 20:11

People can be dodgy any race creed or colour sex etc. ONLY pay hotel if a mistake has been made the hotel should contact you. This person who contacted you back didn't know you weren't charged. I feel they are pulling on heart strings a bit tbh.or they could intercept payment???

Deal with hotel direct and no one else end of.

pisacake · 10/12/2017 20:11

oh and by the way OP, bitcoin is a fucking scam and an environmental disaster, and at current prices you missed the boat by a looooooong way

www.theguardian.com/technology/2017/nov/27/bitcoin-mining-consumes-electricity-ireland
www.bloomberg.com/view/articles/2017-11-14/bitcoin-s-high-transaction-fees-show-its-limits

sell it now.

limitedperiodonly · 10/12/2017 20:13

I'm still awaiting the invoice I asked for. And don't call me racist, you have no idea what race I am for a start!

Nicely put, OP.

HidingBehindTheWallpaper · 10/12/2017 20:13

4. OP pays the trip to the person on FB via credit card
5. If that person is a scammer and it's going into their pocket, and hotel finds out and chases OP, then OP says 'sorry mate if your staff are dodgy, but I paid them already, you sort it out, I don't give a fuck, I'm in the UK, I'm finished caring about this'.

You got 5 a bit wrong.
5 the $100 goes in the scammers pocket and they now have the ops credit card details and address, also they know the card works. They then could go off and spend money left right and centre.
This is not peculiar to Vietnam but the same is true of anywhere in the world.
Or would you happily give your card details to some random person who could be anyone.

CharlieSierra · 10/12/2017 20:15

Send them:

"I'm terribly sorry we haven't gotten back to you, of course we want to pay the bill ASAP. We understand we have been unreasonable in not paying as soon as we realised. However, we do not feel comfortable providing our card details in this manner. If you give us the contact details for the hotel, we will transfer the money straight away in a more official manner. Please also accept a tip of £xwhatever as an apology and a thanks for the wonderful service we had on our holiday."

WTF??? This place is like a parallel universe at times. THEY fucked up the bill. Why on earth should the customer apologise to them for their error. What an utterly ridiculous concept.

Original poster

Sanshin · 10/12/2017 20:16

Pisacake, bitcoin is not a scam but thanks for the concern :-)

OP posts:

Blodplod · 10/12/2017 20:17

@hiding.. but they haven’t got the credit card details have they? Everyone said to pay by other secure means? Repeatedly. If the OP owes £100 does it really matter who it goes to? She accepted a friend request on FB because she knew she worked for the hotel so trusted her from the get go..

Eltonjohnssyrup · 10/12/2017 20:18

cheesey, I actually think if anybody is being a bit racist it's you. Just because the hotel is in Vietnam doesn't mean they don't have company emails or know how to behave professionally. In fact in my experience of dealing with SE Asian contacts they are hugely keen to do everything in correct and formal ways, even more so than Westerners.

limitedperiodonly · 10/12/2017 20:18

I think she should buy the woman a Creme Egg CharlieSierra

Eltonjohnssyrup · 10/12/2017 20:19

And she shouldn't use contact details given to her by a scammer either. It would probably be for another scammer. Plus chances are, the hotel has no idea the money is missing and is none the wiser.

Winebottle · 10/12/2017 20:21

I wouldn't be listening to staff sob stories. You are not responsible for how the hotel treats its staff.

You owe the hotel money and you should pay it. If it is genuinely difficult for you to pay it before Christmas, pay it after. They are lucky to be getting it at all.

Eltonjohnssyrup · 10/12/2017 20:24

5. If that person is a scammer and it's going into their pocket, and hotel finds out and chases OP, then OP says 'sorry mate if your staff are dodgy, but I paid them already, you sort it out, I don't give a fuck, I'm in the UK, I'm finished caring about this'.

So basically you don't actually give a shit about the money being paid to who it's owed to. You just want the OP to be punished by having to pay £100 when she can't afford it and you couldn't give a screw whether it goes to the right people or a criminal?

If this genuinely was the hotel, it's their fuck up, they should wait a few weeks to get it back.

No wonder scammers do so well when there are so many dopey people about!

cheesey, are you regularly giving out your bank details to Nigerian princes just so you can be sure you're not a racist?

pisacake · 10/12/2017 20:31

"So basically you don't actually give a shit about the money being paid to who it's owed to. You just want the OP to be punished by having to pay £100 when she can't afford it"

Are you kidding? She's just come back from a luxury holiday and she's gambling on magical internet beans? She's loaded.

CharlieSierra · 10/12/2017 20:31

limited

Christmasgrinchthesecond · 10/12/2017 20:32

Well yes the hotel fucked up the bill. But they've tried to get the money.

OP is apologising for not paying when they realised.

londonrach · 10/12/2017 20:32

Pay hotel not this woman. Scam shouts out to me

Roussette · 10/12/2017 20:35

You just want the OP to be punished by having to pay £100 when she can't afford it

I have to take issue with this. You don't take a tour for £100 if you can't afford it. She took the tour, she didn't pay for it, she agreed to it at the time so is up by £100 now as this amount wasn't on the bill

Original poster

Sanshin · 10/12/2017 20:36

Pisacake, how do you know it was a luxury holiday? How do you know I wasn't out there teaching English to poor communities? I mean, I wasn't but still ...

Oh and the magical Internet beans have made us a lot of money so if it's a scam, it's a bloody good one!

OP posts:

pisacake · 10/12/2017 20:37

I thought you were struggling to pay for Christmas?

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