To be annoyed that my M&S beauty advent calendar didn't arrive?

[ChooChooLaverne]

I ordered the advent calendar when they appeared online with a pair of boots that I wanted and arranged a time to pick them both up at my local store. On the day I was due to collect them I was sent an email to say my boots were ready to collect but the advent calendar was late but would arrive this week.

Then I had a phone call yesterday from M&S saying that my calendar had 'been damaged or had gone missing' and they are now out of stock so they can't send me another one. AIBU in thinking they just messed up with the stock and this is an excuse? I'm not sure how it can have been damaged and gone missing and the man who phoned me didn't sound convinced himself.

It's doubly annoying as when I went into the shop they had loads of calendars available but they said they couldn't give me one of those in place of my ordered one and it would be delivered as promised. Now they're all sold out in store.

Was going to give it to my sister as a Christmas present too.

Has this happened to anyone else?

I ordered mine on line and when I went into the store to collect I was told they could not find it
They gave me one off the shelves
However, I went into the store again yesterday and they still had loads of advent calendars available to buy
Maybe try in store

Sorry, can see you posted they are sold out in your local store

They will get damaged advent calendars and every year they run our. Why they don't make a few more I don't understand!

Definitely phone up customer services and talk to a human. Look at your options with them I'm sure their must be a solution. If they genuinely have run out (which I doubt) then you want compensation with bells on!

I only managed to get the last one in my local store because someone had returned one!
Who returns an advent calendar??

Is it actually £250??? Just googled

Thanks, I'll ring customer services and see if I can do anything.

MrTrebus - I don't think anyone pays £250, they just say that to make it sound like an amazing deal. It costs £35 if you spend £35 on something else at the same time.

I'm very surprised a M&S.

"Oh we haven't got it, now.
Tough shit basically
I thought they were renowned for their fabulous customer service