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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to ask if any of your DC got ripped off at the YouTuber event Hello World?

249 replies

BriechonCheese · 29/10/2017 18:55

My DS(13) went to the HelloWorld event yesterday - which was billed as an "immersive event" run by Alfie Deyes from PointlessBlog. (This is probably a TL:DR so in short - the event was useless, thousands of children were crying. The event organisers are ignoring it. Vastly inflated YouTube stars put in minimal effort for the whole event and the special additions for the VIP ticket were changed in the days immediately before the event. Disabled access also a nightmare).

He saved up his pocket money and birthday money to attend and even paid extra for VIP tickets for him and his friend because his friend has been through a hard time of it. This VIP ticket was supposed to give him access to meeting some of his idols (I can't criticise him for his choice in idols - I liked Take That, East17 and Adam Ricket as a teenager). The day before the event they were told actually VIP holders wouldn't get what they were promised but would be given a tour of the event by one YouTuber and they now had to enter a competition to other meet youtubers.

It as a shambles and from the photos my DH took (he went with him) it seemed to be a room full of teenagers milling around having being told their idols wouldn't be doing formal meet and greets (as in the norm with YouTube events) but walking around ok and off during the day - so basically the whole place was gridlocked with people hoping to see someone famous walking around. The youtubers in fact seemed to all stay behind the scenes and Snapchat from backstage.

None of the children were getting what they were promised (rides, chance to bake with their idols, play games with them and loads of stuff) none of them enjoying it or being able to access the "immersive events", half of them were in tears and the other half were angry. There was a performance which was due to last 2 hours but the performers lasted less than 1hr 30 mins and the big names appeared for about 5 mins.

It turned out to be an arena where children paid to enter in order to queue with other children to buy over priced merchandise.
Lots of children were pushed and shoved by other attendees, security and staff - my DH saw one girl being lifted out of the queue having being pushed against a bench by a surge of people.
Worst of all, the tickets said under 14s would be seated, so my niece who also went and is disabled was excited she could attend and feel safe in a seat. It turns out, from staff, that the under 14s rule was applicable to concerts only and this wasn't mentioned before hand. She is able to stand but is in agony today as a result. Disabled access otherwise was a nightmare and many disabled attendees were excluded from 95% of the events (which ended up mainly being them getting to queue to look at stalls that were sold out or areas where they might see a YouTuber but in reality no one showed up).

Yesterday social media was trending with how awful it was and it has been completely ignored by the organisers and "creators"/youtubers both on the HelloWorld social media pages and on their own personal pages.

Does anyone else have DC who came home disappointed from this event? Is anyone else sick to the backteeth of these YouTuber "creators" putting in absolutely minimal effort to take cash from impressionable children?

Zoella, Alfie Deyes, Sprinkle of Glitter, Mark Ferris, Joe Sugg, Marcus Butler, Tyler Oakley and their little gang of white washed, hyper consumerism based idiots are banned in our house hence forth.

OP posts:
skustew · 30/10/2017 16:59

Standard predicable reply, they are sorry it some people felt they didn't enjoy it and now want to fob people off privately.

Op and everyone else needs to keep going at them!

IHopeYouStepOnALegoPiece · 30/10/2017 17:07

Just spoke to a friend who took her DD and she said it was an absolute fucking shambles.

They queued to get into a particular part of it for an hour only for that part to be closed, they then re opened and allowed them to the front only for someone (an event worker not Joe public) to switch the queue round so they were then at the back!

No where near enough merchandise, not even close

The show was about half the length promised

They were supposed to have a tour then photo op with a youtuber, he did the tour extremely quickly and missed parts then refused the photo op

There were no "big name" youtuber "milling around", she's not convinced Zoe and Alfie were there for half of it tbh

To top it off, they won a meet and greet with her DDs absolute favourite youtuber, she's been so so excited about it, only for them to turn around and say they didn't have time for the meet and greet..."soz"

The YTer responses to this have been absolutely shit.

BriechonCheese · 30/10/2017 17:20

What I find very interesting (after doing some reading today) is that one of these YouTubers has a history of sherking off appearances or doing a bare minimum because of a medical condition - ok fair enough. I have every sympathy for anxiety, I myself have diagnosed GAD. However I don't take on jobs or contracts I know I will be unlikely to fulfil.

I trained for a long time for my former profession and one of the reasons I don't do it anymore, is one of my medical conditions makes it a physical impossibility. So I simply don't go to interviews for that role, I don't take on contracts and promise people things and I certainly don't accept money. I get that anxiety is very different for all sufferers but equally if you know you have a history of running out on events because of your medical condition then think twice about having your name plastered all over the publicity literature.

OP posts:
skustew · 30/10/2017 17:31

Zoella has no excuse really. She claims to have overcome her anxiety despite it getting woorse every year and she keeps doing less and less. Wouldn't be an issue if they hadn't have promoted her as a headliner.

Suprise suprise the next day after all the bad publicity on Saturday she was able to overcome her anxiety and do twenty times more work at the event.

You are right she's a boss when it suits here, when anything goes wrong it's someone else fault or her mental health (that people can't really question).

eyebrowsonfleek · 30/10/2017 17:32

Having seen pics of the event, there were big logos for her beauty line so it might be a requirement of the manufacturer (or Gleam management) that she promotes it at every opportunity. It seems that it was all about selling merchandise and she has so many fingers in so many pies that she needs to be there to maximise profit for her bf and brother too.

Bloomed · 30/10/2017 17:33

And of course many of their young followers don't want to hurt their feelings, by holding them to account. So exploitative.

BriechonCheese · 30/10/2017 18:10

I'm DH is sending his complaint email tonight and DS has asked if he should send one separately. I'm encouraging it because I think it's a good learning experience. We have screen shots of everything promised along with a point by point run down of what they didn't get (including a goodie bag).

To the poster (sorry can't scroll back that far) who said they were surprised parents let their kids go to this type of event/watch youtubers. My DH went with them to the event and we are a YouTube watching family (so it's not an unusual type of event for our children to suggest going to).
Not so much daily blogger types but gamers and comedians, along with booktuber. I've watched a few Zoe, Alfie and the gang videos with him (especially because he initially got into them during his last year of primary school) and they seemed saccharine, harmless and a form of nothingness much like my parents being happy for me to watch Neighbours and Home and Away back in the 90s.

Yes they have escalated and I'm unhappy to let him watch them any more. I don't feel bad for him having watched them (they aren't violent, the rarely swear) on and off for half an hour so a week. I do feel bad that they are taking advantage of children. Jim Robinson or Toadfish never came to my house and told me they were making hoodies JUST FOR ME. Grin Hmm
DS has learnt a valuable lesson and he has sworn of these types of events and youtubers but it doesn't make it right that they put on such a crap, scam of an event which is one step away from pyramid selling or something.

OP posts:
BriechonCheese · 30/10/2017 18:11

So many typos there! Probably shouldn't try to type whilst stood on a freezing rugby pitch sidelines in the dark.

OP posts:
BriechonCheese · 30/10/2017 18:25

Gosh posting again because I've been reading more. Seems this group have let people down a lot over the years with smaller things like books and merchandise and their fans have let it slide as "she has anxiety, she is trying her best" or "they are just one man and operations". If anyone dares complain about something like this on social media the child fans leap on each other in defence of the stars.
The children are letting these smaller financial situations slide (probably not even telling their parents that their £10 popsocket took 8 weeks to arrive).

Now things like these events are costing hundreds in tickets, travel, accommodation and food - parents are stepping in and these YouTubers are now having to deal with the people who fund the kids. Us parents saying "actually no, this isn't how you do business and nope you can't use a pre-existing medical condition or being a 'small business' to get out of not meeting the terms of and conditions of the contract we entered into when buying the tickets."

OP posts:
Grrrrrsnarl · 30/10/2017 18:48

My daughter and I were there on Saturday
It was awful. Saw zoella for about 2 mins.
She was selling her £50 advent calendar in her Zen space

Didn't seem to be suffering from anxiety then ........

The worst part was Louise Pentland doing a unfunny routine about her neighbours dead husband (!) talking about tinder then telling everyone how the money she was earning was buying her new house.

Didn't quite know how to react considering people had saved for months to attend such an awful money grabbing event

www.facebook.com/Hello-world-Live-Complaints-186014978637176/ post reviews

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fucksakefay · 30/10/2017 18:55

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KingPrawnOkay · 30/10/2017 18:56

I’m not one to belittle mental illnesses but Zoe’s anxiety is very convenient - she isn’t so anxious she can’t go to primark, go to her nearest pizza place or go to events that she’s paid to go to like her product launches, but she always bottles meet and greets and is never to be seen at events with the rest of the gleam team.

LoniceraJaponica · 30/10/2017 18:59

Selective anxiety

JonnaSilvie · 30/10/2017 19:07

She also never shows up to her supposed "friends'" launch events. If it's not all about Princess Zoe, she's seemingly uninterested/"has really bad anxiety".

Hmm
BlueNeighbourhood1 · 30/10/2017 19:10

I just can't believe how these can go to bed and sleep knowing they're ripping off thousands of kids and taking their pocket money? It's scandalous.

My friends daughter was obsessed with Joe Sugg and met him at a book signing where he couldn't have been nicer, then another one she ordered a hoody from and six months later doesn't have it! It seems its not just this event, they want to scam children which is abhorrent.

Also, if you suffer severe anxiety you wouldn't put yourself forward for this type of show surely? It seems it was a con to sell advent calendars and books

BriechonCheese · 30/10/2017 19:20

www.newstatesman.com/science-tech/social-media/2017/10/i-feel-i-ve-been-robbed-inside-helloworld-fyre-festival-youtubers?amp

I'm also wondering if it is the Darren Day? Grin

OP posts:
Bloomed · 30/10/2017 19:22

Wasn't there some sort of scandal involving ghostwriters too? They all seem hellbent on making a fast buck before their followers grow up.

BabychamSocialist · 30/10/2017 19:29

Sounds like a nightmare. DS2 is into YouTube and we've been lucky with these kinds of events. He met both PewdiePie and... err, someone else (gaming, he was northern, can't remember his name!) who were both absolutely lovely and really made time for the fans.

We've been to that Summer in the City event as well and it's always well-organised and run, a real credit to Tom, a YouTuber who created it and still runs it I believe.

I'd try to get a refund, it sounds like this could fall under the 'not as described' section!

Therealslimshady1 · 30/10/2017 19:59

Hate this stuff!

We got stung by Pewdiepie who sold this "lootcrate" idea to my son, cost us £££, received nothing for 3 months, had to claim money back via Paypal

It is all so cynical

Life lessons I guess...

Theresnonamesleft · 30/10/2017 20:13

Reading the complaint page.
Wondering if the one person sticking up for them is a mate or something.
Keeps telling the complaints -
Well I had a good time. I met tonnes of them. If you hadn’t been complaining so much you would have enjoyed it. Where I was sat I could see them, they were sitting almost next to me, and Zoe was having a great time.

Oh course she was. Rubbing her hands together.

Anxiety is hell and until I have it under control I have stopped booking events. Even though these are usually small groups I don’t know how I will be, so I have a blanket no at the moment.

JonnaSilvie · 30/10/2017 20:14

The Telegraph has written an article on this, so the mainstream press are picking up on the story.

And Amelia Tait wrote quite a scathing piece in the New Statesman. Her article ends with Louise Pentland's vile "joke" about the child fans paying for her new house.

BabychamSocialist · 30/10/2017 20:31

Therealslimshady1

To be fair, that's probably a delivery issue. DS2 has Lootcrate and loves it. It's a bit pricey but you do get some really good stuff in it (well, he thinks it's good, anyway)

Totally agree with the Zoella making money thing. Her, her brother and boyfriend all boycotted the Summer in the City event in 2015 to hold their own (and make more money) and it was so cynical it was unreal.

JonnaSilvie · 30/10/2017 20:40

This is being shared on Twitter, it's the list of directors for a company called Crew Live Limited, one of the companies involved in Hello World.

Hmm, think I recognise a couple of those name!

As if they "weren't paid" for the event.

to ask if any of your DC got ripped off at the YouTuber event Hello World?
ComeTheFuck0nBridget · 30/10/2017 21:07

Here is a link to a YouTube video a fan made but it includes the "joke" about her neighbour, I think it starts at about 13 minutes in:

ComeTheFuck0nBridget · 30/10/2017 21:08

Also it's interesting that list of directors includes Tanya Burr and Niomi Smart but they had nothing to do with the event I didn't think?