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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to ask if any of your DC got ripped off at the YouTuber event Hello World?

249 replies

BriechonCheese · 29/10/2017 18:55

My DS(13) went to the HelloWorld event yesterday - which was billed as an "immersive event" run by Alfie Deyes from PointlessBlog. (This is probably a TL:DR so in short - the event was useless, thousands of children were crying. The event organisers are ignoring it. Vastly inflated YouTube stars put in minimal effort for the whole event and the special additions for the VIP ticket were changed in the days immediately before the event. Disabled access also a nightmare).

He saved up his pocket money and birthday money to attend and even paid extra for VIP tickets for him and his friend because his friend has been through a hard time of it. This VIP ticket was supposed to give him access to meeting some of his idols (I can't criticise him for his choice in idols - I liked Take That, East17 and Adam Ricket as a teenager). The day before the event they were told actually VIP holders wouldn't get what they were promised but would be given a tour of the event by one YouTuber and they now had to enter a competition to other meet youtubers.

It as a shambles and from the photos my DH took (he went with him) it seemed to be a room full of teenagers milling around having being told their idols wouldn't be doing formal meet and greets (as in the norm with YouTube events) but walking around ok and off during the day - so basically the whole place was gridlocked with people hoping to see someone famous walking around. The youtubers in fact seemed to all stay behind the scenes and Snapchat from backstage.

None of the children were getting what they were promised (rides, chance to bake with their idols, play games with them and loads of stuff) none of them enjoying it or being able to access the "immersive events", half of them were in tears and the other half were angry. There was a performance which was due to last 2 hours but the performers lasted less than 1hr 30 mins and the big names appeared for about 5 mins.

It turned out to be an arena where children paid to enter in order to queue with other children to buy over priced merchandise.
Lots of children were pushed and shoved by other attendees, security and staff - my DH saw one girl being lifted out of the queue having being pushed against a bench by a surge of people.
Worst of all, the tickets said under 14s would be seated, so my niece who also went and is disabled was excited she could attend and feel safe in a seat. It turns out, from staff, that the under 14s rule was applicable to concerts only and this wasn't mentioned before hand. She is able to stand but is in agony today as a result. Disabled access otherwise was a nightmare and many disabled attendees were excluded from 95% of the events (which ended up mainly being them getting to queue to look at stalls that were sold out or areas where they might see a YouTuber but in reality no one showed up).

Yesterday social media was trending with how awful it was and it has been completely ignored by the organisers and "creators"/youtubers both on the HelloWorld social media pages and on their own personal pages.

Does anyone else have DC who came home disappointed from this event? Is anyone else sick to the backteeth of these YouTuber "creators" putting in absolutely minimal effort to take cash from impressionable children?

Zoella, Alfie Deyes, Sprinkle of Glitter, Mark Ferris, Joe Sugg, Marcus Butler, Tyler Oakley and their little gang of white washed, hyper consumerism based idiots are banned in our house hence forth.

OP posts:
eyebrowsonfleek · 02/11/2017 10:20

There are well organized events like SITC but the Gleam Gang wanted to make more money so defected to their own event. It’s crap that all their money and experience at events couldn’t translate to an even better event.

BriechonCheese · 02/11/2017 14:26

Thanks everyone!
Still no reply from anyone we have contacted.
Wondering if the adversity goes standards agency would be interested as the event so clearly fell short of the advertised mark.

OP posts:
BriechonCheese · 02/11/2017 14:26

Damn autocorrect
Advertising Standards Agency

OP posts:
2014newme · 02/11/2017 14:27

Try trading standards

skustew · 02/11/2017 14:40

They've started replying but it's just been a "we're sorry you didn't enjoy the event" blah blah. Keep going everyone with trading standards and credit card refunds! They obviously aren't going to treat anyone fairly. 100% refund should be offered.

Grrrrrsnarl · 02/11/2017 15:22

Some people have had refunds according to twitter today

BriechonCheese · 02/11/2017 19:29

Glad to see someone people are getting refunds. I also see they are planning to stage this event again next year.

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BriechonCheese · 05/11/2017 12:44

Just to update you - we are getting a full refund.

Having looked on twitter it seems the VIPs who have complained got a refund if they pushed for one but standard ticket holders are still getting the brush off.

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Grrrrrsnarl · 05/11/2017 19:04

I know of some seating and standard ticket holders who are getting refunds.

My argument if they are agreeing that VIP wasn't worth the money , why are they refunding it all.
They have admitted liability imho

BriechonCheese · 05/11/2017 22:16

They are trying to hide it all. They have said repeatedly that they want to stage the event again next year, however they are so arrogant I would imagine it so be more of the same.

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Grrrrrsnarl · 07/11/2017 09:14

Hurrah
Been offered a refund (standing ticket)
Still over £100 out of pocket but at least it's something

partystress · 07/11/2017 15:13

Have just put in for a refund for our three standing tickets. Whether I get it or not, I hope this show achieves something by marking a turning point in the cynical milk-it-for-all-it's-worth-while-they-are-young-enough-to-fall-for-it era.

BriechonCheese · 07/11/2017 15:24

It's interesting how we haven't heard anything from the "creators" involved in this shit show.
I'm still pushing for them to apologise to my DS.

OP posts:
skustew · 07/11/2017 20:33

You'll be waiting a long time before zoella or Alfie ever apologies! That's not their style

clarkyclarkson · 11/11/2017 17:28

If anyone is interested JackMaate on YouTube has a new video up unboxing Zoellas new advent calendar. If people thought they were ripped off at HW, wait till you watch that!...

BouncyFlouncy · 11/11/2017 19:42

If anyone does still watch any of these youtubers, or your DC do, please install an ad blocker (I recommend adblock plus on chrome/windows) At least then they don't profit from the view.

skustew · 11/11/2017 19:51

The problem with an adblocker you will be taking away revinue from decent people as well. Just don't watch any of gleam.

skustew · 11/11/2017 19:51

The problem with an adblocker you will be taking away revinue from decent people as well. Just don't watch any of gleam.

BriechonCheese · 12/11/2017 13:30

I've just watched that Jaackmate video Grin
I wonder if there is away I can donate to him?

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BouncyFlouncy · 12/11/2017 19:33

ad blocker is easily turned off with a click from video to video though

MipMipMip · 12/11/2017 20:15

Thank you to whoever shared the JackMate video. Might well end up watching more - hilarious.

One of the links had someone doing scary happy reviews of advent calendars. I would have smothered her within ten minutes of meeting her.

BriechonCheese · 13/11/2017 13:05

Apparently there was a debate about this calendar on 5live last night.

Like I said earlier. They could get away with selling tat for up to day £20 - a teen can hide that with birthday money or pocket money. But when you start asking for £50 for things like that advent calendar and £100 for event tickets then us parents listen up. No way can she get away with this.

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SecretSmellies · 15/11/2017 10:05

Well- I have never heard of Zoella before or most of these people.But have read this, the Boots calender thread and the commentary about the HW event.

I just want to thank you all very very much for opening my eyes to this utter travesty. DS is a massive fan of watching people play board games on youtube and I can imagine that this sort of stuff will be on his radar in a few years. I feel thoroughly warned and much more aware of the industry around it.

partystress · 15/11/2017 18:13

Heard from kilimajarolive today that they will refund our ticket costs. Still down by petrol, parking and money spent on vloggers' tat, but glad they are admitting they did not deliver what they promised.

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