This happened last month (I was paid 24th Aug then 22nd Sept so twice with a 31 day period) so we received nothing at all. We assumed that their records would therefore show that this month I received no salary at all within the 30 day period (22 Sept to 24th Oct - that's assuming they go by the number of actual days in a calendar month) however, somehow, this month they are suggesting that DP and I have earned more than double our joint monthly income.
Thanks for explaining, this sounds really crap. Sounds like there are two issues, the month-end one and whatever has gone wrong with the current month.
Is there any chance they will accept an email with photo attachments of your payslips as evidence, rather than having to go in? I suspect I'm being hopeless optimistic.
In terms of the underlying problem, it looks to me like a design flaw in UC, that will screw with anyone whose UC date is close to their salary date. I wonder if UC or salary dates can be moved so this doesn't happen in future? That would be a practical workaround, not a solution to the flaw, which needs a more fundamental fix. I suspect it would be easier to get an employer to change a salary date than UC to alter their date, as the UC date is probably fixed by law.
From what I vaguely remember reading this week, I don't think they go by number of days for a UC month, I think they use a fixed date each month. So if your UC date is 23, a salary payment on 22 will be within the month and 24 after it. But if 24 in one month is followed by 22 in the next, then both will fit in a UC month that ends on 23rd.
The more I think about it, it really does seem a ridiculous design flaw that a monthly salary properly notified can cause such a big problem.
Having said that, if it weren't for the second error (whatever causes them to think you have double income in month you should have been treated as having less than usual) then I think this could actually have worked in your favour. If your income is legitimately very big in one month and consequently lower in others, what you lose in the one month could be more than out-weighed by inflated UC in the others. (I saw some documents on-line that indicate they look out for employers gaming the system to increase employee's UC payouts.)
(I think that theoretically, under a naive interpretation of the rules, a canny employee who earns 12K a year could ask for a contract that paid it all in one month, and collect maximum UC in the other eleven. Except the law allows them to ignore the actual pay timing when they suspect someone of gaming the system, and instead make the payments "the secretary of state" thinks appropriate. Or something like that, saw it in a document I skimmed earlier in the week.)