I've noticed on many threads how polarised people can be, but life isn't so neat. I've watched the programme, and I think more people should, as it gives pointers to what people should do if they have debt, or their landlord wants to evict. It also acts as a warning to well meaning people who try and help others by renting their homes out.
People deny they know anything about the problem, when they'd had myriad opportunities to talk to their lender/landlord/council, or go to court at the first summons and explain their situation. The programme explains quite plainly how the high court process works.
The system can be unkind and unfair to some, but there are also a lot of people who are users. One woman had rented out her flat when she was working away. She gave the appropriate notice when she knew she needed to move back to her flat. Her tenant wasn't consistent with her rent, and wouldn't discuss leaving. The owner then had to get a notice served (that cost money and took time) the tenant ignored it. The owner then had to arrange for a bailiff, costly, and a locksmith, more expense to evict the woman. It's unlikely she'll recover any of the debt.
I listened to a woman from a CAB on the radio recently. They try and help people resolve debt, she was very non judgemental but honest. She said it can appear a client is having difficulty with council tax and rent payments, but when they examine the reasons it may be because they have upgraded their phone more than once, accruing debts every time. Just one example, but If they sorted out priorities, their home wouldnt be under threat. We shouldn't think that everyone who hasn't paid couldn't pay!