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AIBU?

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Aibu - to think Phone company fobbing me off

2 replies

not2impressed · 31/08/2017 00:50

So, last month my signal dropped out for 2/3 days. This month its happened again. I contacted mobile phone company to fond out what's going on to be told I won't have signal for another week. He then proceeded to tell me I should contact different phone company as they use their masts. AIBU to think that's rude and he's blatantly fobbed me off. My contract is with them and not the other company surely they should be answering me not sending me to someone I don't have a contract with. Confused

OP posts:
Titanz · 31/08/2017 00:54

Yeah that's rubbish customer service. Are you stuck in a contract with them?

Also pretty shitty that they clearly knew you wouldn't be having signal for a week but didn't bother notifying you.

not2impressed · 31/08/2017 17:55

In contract until march. I'll wait till a bit closer and go to giffgaff or something. It's only 12 a month so I won't be paying a massive fee if I wait until Christmas

OP posts:
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