I have a lovely sideboard from Very.co.uk and wanted the TV unit, so waited patiently until it was listed as 'in stock'.
The moment it came back into stock, I bought it straight away and arranged the delivery date.
I had known delivery date for quite a while.
Fast forward to yesterday morning, 8amish (the arranged delivery date), and I got a text to say they would attempt to deliver my parcel between 10am and 12pm that day.
I waited in all day and still nothing. Nothing at all.
My uncle was prepared to wait in for us for it to come - Said he could do with the day off anyway (he is self employed so doesn't get paid if he doesn't work!). Luckily enough I declined the offer and waited in myself trying out my new body lotions and potions
I phoned up today to enquire where my order was. You can hardly understand the people who work on these phone lines for Very, their accents are thick and their English isn't great. The woman on the phone seemed very offish from the word go.
Apparently, it wasn't delivered because it's not in stock 
She said I either have the option to cancel the order or wait for it to come back into stock.
I said I would wait until it comes back in stock as it matches my sideboard, but is there any estimate when that might be? She said no, they can't say as they don't know.
So I then went on to say, "okay, so if I wait cow it to come back into stock, what will happen? Will someone call to arrange a delivery date? Will I receive correspondence via text?"
She said just keep checking your Very account and see. I don't know what she means by this - Feeling very frustrated I left the call there.
AIBU to bloody well hate bad customer service and bad customer care? I feel very sad about it, not just the inconvenience.
I would wait in all week for it if I knew it was coming. I love it that much (the TV unit) 