I ordered it from Debenhams in the sale, perfect size etc. I tried the same thing on in the shop and needed just that one smaller size, they had it online, last size left.
I received an email saying my parcel had been delivered to a neighbour.
She doesn't have it.
This was over two weeks ago. It was suppose to have arrived by 30/06/2017 the latest. After that date, I kept ringing for updates and they said they'd call me back etc etc (they never did), and then they said they were getting the courier to find out where it is. Courier confirmed they left it with neighbour.
So, customer services told me today that it's out of their hands. That is that. I pleaded and after a lot of pleading, they gave me Head Office email.
I emailed Head Office who sent this back to me, I have attached a picture.
AIBU to say this is really bad customer service? They don't seem to care at all.
I have gone as high as it seems I can go.
My wedding is the first Saturday of August. I have a big baby bump that looked incredibly flattering in this dress but now I have to get something else entirely last minute.
I felt beautiful in that dress 