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To ask about payments on the tax free childcare?

3 replies

Fitzsimmons · 04/07/2017 21:05

Posting for traffic sorry.

I've just tried to do a payment for the first time to my childminder on the tax free childcare account. I went through the process but now my account balance is still as it was before the payment and there is nothing listed when I click into transaction history. Does it normally take a few hours to update or should I be worried?

OP posts:

NuffSaidSam · 04/07/2017 21:10

It takes a few working days to come through to the childcarer so possibly also takes a few days to leave your account?


Fitzsimmons · 04/07/2017 21:19

OK thanks. I've seen some stories online of people being locked out of their accounts and I really could do without having to pay out twice.

OP posts:

NuffSaidSam · 04/07/2017 21:47

Best thing is to ask your childminder. I get an email from the voucher company telling me that the payment has been requested by the parent and it will appear in my account in 2-3 working days. Ask her tomorrow is she's received the email.

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