NC for this for obvious reasons.
Went to stay at an Airbnb last week. All fine, no problems we were made aware of while we were there. It was a quiet family holiday with children. So no music played, no visitors, no excessive noise or drunkenness etc.
We left a really positive review despite a few niggling concerns like finding a pair of (dirty) boy's underpants left by the previous guests as we thought it was a genuine oversight and didn't want to be petty.
The day after we left we received an absolutely inexplicable review from the owner which basically implied that we had trashed her house and behaved appallingly while staying. She said she would need to do an entire day's cleaning to get her house back in order and that we'd broken all her house rules. In her private feedback she admits that actually we overlooked one dirty pan, left a small ketchup mark on a sheet (which she would have changed anyway) and one or two other minor housekeeping issues. It wasn't ideal, but relatively reasonable after almost a week of three small children. She also said we had broken all her house rules, which included no smoking in the house and no loud music, which we categorically didn't do. She also made some entirely false claims regarding things which we either cleaned thoroughly or never used in the first place being left filthy.
If she'd marked us down a bit for cleaning and left a review accurately reflecting this I would have apologised and accepted it. But instead she's left a malicious and entirely exaggerated review and sent us really unprofessional private feedback which is personally insulting and borderline abusive.
We've contacted Airbnb who've been no help even though they can see from the private feedback that her public review is inaccurate, I've deleted my account with them because they were so useless.
We were absolutely gobsmacked and couldn't understand why she had done this. It just literally came out of nowhere. So, I've done a bit of digging about her today. We knew she was a big Labour supporter, as her house was covered in billboards for them. But I've done some digging today and discovered that she is obsessively opposed to any media which she deems 'right wing', even going as far as buying up all the 'social pornography' (so the Mail, Sun, Express etc) on sale locally and burning them so that she can rescue other people from being polluted by it. She also campaigns to have it banned. And guess what paper DH reads and left in her recycling? Yep. That's right. The Sun.
It's the only possible reason we can think of for her going so psycho on us. She's also probably massively wide of the mark in whatever she thinks that means, as DH is a Marxist Irish Republican. But he also really likes football and thinks The Sun does the best reporting on it by far, so he buys it, reads the back pages and then recycles it away without ever reading the rest.
That's absolutely immaterial anyway, because she simply shouldn't be judging and abusing guests based on what they choose to read anyway unless she is prepared to be upfront about this and specify beforehand that she doesn't want them on her property.
I'm so furious she's got away with this scot free and made money in the process. Given that in her private feedback she basically admits her review isn't accurate WIBU to try to take this further? Would I have any success with a civil claim? I'm tempted just to sign her up for millions of Sun and Daily Mail promotions, but I'd like to do this through the proper channels instead and she'd just use them to get money off the ones she burns.
So WIBU to follow this up? Any suggestions how I might do it?