Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be annoyed at this EBay buyer?

62 replies

Flossyfloof · 06/05/2017 17:55

Sold a glass bowl on EBay this week. Just had a message saying it's arrived in pieces and the purchaser is not happy. I responded "Quite aggressive! I am sorry to hear that. Please can you send me a photo?"
I know I shouldn't have said she was aggressive ( even though she was! ).
She has already left negative feedback - I had almost 500 and 109% positive until then!
I think she could have given me the chance to put things right! I have had things from EBay in the past which were broken or there was a problem with and have contacted the seller and sorted it out.
Any ideas what will happen now?

OP posts:
Aeroflotgirl · 06/05/2017 17:59

Yes she should have given you a chance to resolve the issue, did she pay 99p for it. Very rude of her.

khajiit13 · 06/05/2017 18:01

Rightly or wrongly you called her aggressive, how did you think she would respond? If her message was aggressive then it's hardly surprising.

Original poster
Flossyfloof · 06/05/2017 18:02

No not 99p less than a tender including postage! I thought it was a bit mean but I am normally more measured. I am still waiting for the photo...

OP posts:
justkeepswimmingg · 06/05/2017 18:02

What did she say to come across aggressive? I think it can be quite hard to interpret someone's tone from a message online. It is unfair that she left negative feedback, before she gave you the chance to resolve the issue.
If she isn't replying to your messages send another one saying 'sorry to hear that the vase arrived smashed, I can assure you that it was in perfect condition once it left. Could you please send me a photo so that I can contact the delivery company to query, and I will of course refund you'. If no reply then set up a dispute with eBay, and once it's resolved the feedback will should be removed.

Original poster
Flossyfloof · 06/05/2017 18:04

She messaged first. I think it is surprising to be aggressive from the off. If I had just told her tough titties then I think she would have had a right yes be aggressive. Either way I can understand her being disappointed.

OP posts:
SuburbanRhonda · 06/05/2017 18:04

Ask her to request a refund through eBay and to attach a photo of the broken bowl to her request. Once you're happy she's telling the truth, refund in full and eBay will close the case.

Then leave a response to her feedback saying she left the negative before giving you a chance to put it right, and she has been fully refunded.

LedaP · 06/05/2017 18:04

Why did you need to call her agressive?

If your ebay rating means so much to you, sometimes you have to grit your teeth and respond professionally.

My business mails things out. I eouldnt be happy if someone repsonded to a complaint like that.

Original poster
Flossyfloof · 06/05/2017 18:06

She said something like
"This arrived in pieces to say I am not happy is an understatement"
I know I was a bit quick off the mark saying she was aggressive. I also apologized and asked for a pic.

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:11

Leda of course feedback rating means a lot!
I'm not a business, by the way.

OP posts:
Darkblueskies · 06/05/2017 18:11

I wouldn't be happy if I had bought a bowl and it arrived in pieces. She wasn't aggressive at all. She bought something from you and she didn't get it.

Original poster
Flossyfloof · 06/05/2017 18:11

Thanks very much for the feedback and suggestions.

OP posts:
SuburbanRhonda · 06/05/2017 18:12

You called her aggressive for that?

Original poster
Flossyfloof · 06/05/2017 18:12

Dark skies I understand that, of course! So I want to put things right but she hasn't given me a chance to do so which seems unfair.

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:13

Yes, Rhonda. I know.

OP posts:
LedaP · 06/05/2017 18:14

She emailed you and you were rude back. I think that does deserve negative feedback

SuburbanRhonda · 06/05/2017 18:14

Just refund her.

You'll have forgotten about it in a week.

StepAwayFromTheEcclesCakes · 06/05/2017 18:15

its hardly the ops fault if it arrived smashed, unless it was posted in a paper bag! assuming it was properly packed then its the carriers fault so buyer should have e mailed saying factually it had arrived broken rather than having a go.

RhiWrites · 06/05/2017 18:18

No, that's not aggressive.

eBay sellers take negative feedback so personally. I got a furious message when I gave someone a review that said honestly the item sent wasn't as described. They wanted to know why I hadn't contacted them first. I thought they should have seen it wasn't as described.

In this case you packed the item badly and the buyer was disappointed - presumably they'd been looking forward to the item. It's not aggressive to tell you so or leave accurate feedback that the item arrived broken - or do you think you should get good feedback for that?

Original poster
Flossyfloof · 06/05/2017 18:19

Leda she left negative feedback before I answered her!

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:22

As I have said in the past I have had issues, which have easily been resolved with a polite message. I would have thought it would have been nicer for her to let me know there was a problem and see what I would do about it.
I haven't seen a picture of the broken item yet. I don't disbelieve her, I just have her word.

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:22

The feedback was telling buyers to avoid me not just saying that the item was broken- and obviously I didn't package up and send a broken bowl!

OP posts:
SpikeGilesSandwich · 06/05/2017 18:23

How did you have 109% positive rating exactly? Was it just a typo or is there something I don't know about the eBay system? and their knowledge of how percentages work.

Original poster
Flossyfloof · 06/05/2017 18:25

Ahahaha I think that's more a reflection of my own understanding of percentages!! ( or fat fingers). I used to have 100% now it's 98% 😢

OP posts:
SpikeGilesSandwich · 06/05/2017 18:25

Apologies if it was a typo btw, I'm not taking the piss, just genuinely curious.
Ok, taking the piss slightly but out of eBay, not you.

TheRealPooTroll · 06/05/2017 18:26

Was it properly packaged? If so her issue is surely with the courier/RM?
She is a customer though at the end of the day and you shouldn't be rude to her so I can see why she's given negative feedback. Learn the lesson and be polite in future. Even (especially) with the arsey ones.