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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be annoyed at this EBay buyer?

62 replies

Flossyfloof · 06/05/2017 17:55

Sold a glass bowl on EBay this week. Just had a message saying it's arrived in pieces and the purchaser is not happy. I responded "Quite aggressive! I am sorry to hear that. Please can you send me a photo?"
I know I shouldn't have said she was aggressive ( even though she was! ).
She has already left negative feedback - I had almost 500 and 109% positive until then!
I think she could have given me the chance to put things right! I have had things from EBay in the past which were broken or there was a problem with and have contacted the seller and sorted it out.
Any ideas what will happen now?

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:26

You were taking the piss and you know I'm already having a bad day!😀

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:27

I know I am in the wrong on a number of levels but I still don't like her and now I'll have to give her her money back as well!!

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:29

But she did negative feedback before I was arsey!

OP posts:
TheRealPooTroll · 06/05/2017 18:29

How did you post it? If it was RM she can claim through them. Did you package it well? If you did then I think the feedback was unfair (since she gave it before you replied).

SpikeGilesSandwich · 06/05/2017 18:30

Ah, no probs. Grin
Not surprised you are upset, I am weirdly proud of my 100% rating. Just had to leave negative feedback for I think the second time ever as I received an item that was broken and missing a part. I wrote a very amiable message to the seller so we could discuss it but they completely ignored me so after a few weeks, I left balanced but negative feedback. I'm now slightly terrified they will retaliate maliciously. Shock

Original poster
Flossyfloof · 06/05/2017 18:30

I'm over it now! I should not have commented on the aggression and should have just sucked it up.
Thanks for helping me get that into perspective.

OP posts:
TupperwareTat · 06/05/2017 18:31

Wait for the photo of the not broken bowl.

Original poster
Flossyfloof · 06/05/2017 18:31

It was a very thick bowl and packaged in foam/ bubble wrap and cardboard. It would have taken some effort yet break it even if it wasn't packaged at all.

OP posts:
SpikeGilesSandwich · 06/05/2017 18:32

Sorry. BlushI wasn't trying to be horrible.

HotelEuphoria · 06/05/2017 18:32

I would have just replied "I am really sorry, I took great care to wrap it properly so any damage has been done through the postal system, can you please send me a photo and I will send you a prepaid jiffy to return the pieces then will refund you" that will sort the wheat from the chaff.

If she is lying she won't be able to do that will she? If she is telling the truth then fair enough, not her fault it is damaged. She is being a bit silly saying she is disappointed though, it's hardly as though you smashed it then posted it.

No need for either of you to be arsey.

TatianaLarina · 06/05/2017 18:33

It's for the seller to reclaim the amount through RM. Scan and send them the postage receipt, a print out of the eBay transaction, and a photo of the item.

So you refund her and then get the money back from the RM.

Original poster
Flossyfloof · 06/05/2017 18:33

Spike that's a bit how I feel, thanks! It just won't be the end of the world, and as soon as I receive a pic I'll just refund her. And not leave any feedback, I think.

OP posts:
Original poster
Flossyfloof · 06/05/2017 18:34

I will send her another message. I actually don't want her to be upset. She might want to buy from me again.

OP posts:
HashiAsLarry · 06/05/2017 18:35

I had someone leave me negative feedback without even contacting me. I contacted eBay, and they would not remove the feedback despite it technically breaching their rules. However I was told they also accepted it as the end of the transaction so wouldn't ask me to refund. So I responded to it saying something like:
'Unfortunately buyer did not make me aware of issue so I wasn't able to resolve this'.

If the feedback remains you could respond with something similar about feedback given before you'd had a chance to attempt to resolve it.

DJBaggySmalls · 06/05/2017 18:38

If she has left feedback then she has closed the transaction and you don't have to refund her. she shouldn't have emailed you, she should have opened a case saying the item arrived damaged, and got a refund.

Odds are the bowl arrived intact and she tried to scam a refund out of you. People do it all the time. block her and forget her.

viques · 06/05/2017 18:38

"I stil don't like her and now I will have to give her her money back"

I don't think you have quite understood what eBay is about, it is a selling site , not a dating site or Facebook.

if you buy something and it is damaged on arrival you are entitled to a refund, sending a fragile item requires really good packing, several layers of good quality bubble wrap, surrounded by polar bear poo packed tightly into a strong cardboard box reinforced with packing tape at a minimum. If you did not include one of those elements then you did not pack properly IMO. If you did pack well then apologies, you have been unlucky.

Smile and refund, apologise and move on.

Original poster
Flossyfloof · 06/05/2017 18:40

I am just imagining her smashing it up on the kitchen floor! She'll need a bloody big hammer!
Thanks again great advice!

OP posts:
DJBaggySmalls · 06/05/2017 18:40

Also , if you click the Feedback Forum link at the top of the feedback page, you can respond to feedback left.
Say 'buyer refused a refund, could not supply photo' as a response.

Puzzledandpissedoff · 06/05/2017 18:43

I haven't seen a picture of the broken item yet

Quelle surprise Hmm I'll take this back instantly if she sends a photo, but along with spitefully telling others to avoid you before you'd even replied, I'm afraid that spells try-on to me

viques · 06/05/2017 18:44

Sorry, just seen your description of the packaging! Sounds fine, though you can never tell what Royal Mail/couriers do to stuff in the privacy of their vans!

SuburbanRhonda · 06/05/2017 18:44

Whatever you do, don't ask her to send the broken pieces back in a Jiffy bag as suggested upthread! Shock

neveradullmoment99 · 06/05/2017 18:44

Email ebay and give them reasons for the negative feedback to be withdrawn. She gave you NO time to resolve the issue. That is unacceptable. I have had negative feedback withdrawn in the past. It is not fair on you.

Trifleorbust · 06/05/2017 18:47

She wasn't aggressive. She bought something off you and you packaged it badly so it ended up in bits. She wasn't happy and said so. You called her aggressive for that. Of course she gave you negative feedback.

Puzzledandpissedoff · 06/05/2017 18:47

I actually don't want her to be upset. She might want to buy from me again

Totally your decision of course, but personally I'd be adding her to your blocked bidders list

bubblesagain · 06/05/2017 18:48

She said something like
"This arrived in pieces to say I am not happy is an understatement"

You thought that was aggressive Shock ?