Refunds

[counttotenandbreathe]

I have bought a pair of trainers via a seller on Amazon they have arrived and do not fit I want to send them back to change for another size. On returns instructions it states '10% will be kept as a restocking fee unless item is faulty' I also have to pay return postage! AIBU to expect a full refund or is this even legal?

The item isn't faulty? I would have thought that their stance is reasonable.

Legally, they don't even have to exchange them!

Online purchases do have to be refunded in full if returned within a certain time for any reason. The rules are different to in store shopping. You'll have to pay postage to return them though.

Look up distance selling regulations. I think they can't charge you the 10% (providing it's within a certain period) but can charge the return postage

You're entitled to a full refund if you notify them of your intention to return the goods within 14 days of when you received the goods under distance selling regulations.

Sorry, scroobius I stand corrected - I must be thinking of goods bought in store.

yes, a partial refund is something i have offered customers at work on a few occasions....usually where packaging has been removed on an item they don't want despite visible measurements etc being on the packet!

not sure about distance selling regs tho

I don't mind overly paying return p&p that's often a given. But all I have done is open the box try them on and put them back. I was sure if I returned within 14 days in same condition I am entitled to a full no quibble refund. Thanks for your answers though I will persue it further.