I have also had poor post natal ward experience.
The first was pretty typical. Hot, busy, overstretched staff. Some of the staff were amazing, absolutely wonderful but as I was in for 4 nights following a failed induction and an EMCS I encountered a few horrors.
I complained about one Midwife who had a terrible attitude to me daring to want my the pain relief that I was written up for. According to her I wasn't feeling plain, I was actually tired. She went on to refuse to give me my tramadol and a lovely cleaner found me in agony, went to fetch the Midwife who didn't come and when the cleaner came back to check on me then got the ward manager because she was so annoyed at the midwife's behaviour. I was also repeated laughed out by a support worker with half a working brain cell because "I was still feeding that baby hahaha there must be something no right hahahaha". I was made to feel awful but my baby was behaving like a normal, breastfed baby. When I did need some breastfeeding support an absolute roughian of a nursery nurse - who stank of fags- grabbed my breast and shoved my baby in a completely unacceptable manner.
I was also shouted at my a neo natal nurse practitioner who took my baby from me without introducing herself or showing me id. My DM was with me as my husband had to work and she challenged her and got a mouthful and a dirty look. Fortunately my DM Had recently retired from a 40 year nursing career so knew what she was talking about and the other staff took this aspect of my complaint very seriously.
I will say the ward was generally very clean, most of the staff were kind but sometimes abrupt but the number of times I was left waiting for medication and in pain was awful.
After my second section (planned) at a different hospital this postnatal ward was still hot and crowded but noticibly less busy. I still experienced the same crap about pain medication and I wasn't listened to when I repeated told staff that something was wrong and I fel very unwell. 24 hours after my section I was finally taken seriously when I projectile vomited right next to a supper work. It turned out my bowel was blocked and had swollen massively. I was blue lit to the hospital that I had my first baby in and underwent emergency bowel surgery. I was then in a general surgery ward for two nights, followed by 6 nights in the high dependency post natal ward. The care in both of those wards was amazing and far better than in the post natal ward. Pain relief was plentiful ( patient controlled morphine), staff were busy but the ratio was 1 Midwife to 3 patients, I was listened to, cared for, supported and encouraged. Even though I was extremely unwell I still have more positive memories of my second post natal period than my first.