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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Diagnosed by a Receptionist?

152 replies

Hummingbird46 · 08/04/2017 19:35

I have read a few of the comments regarding this issue of having to speak to the Doctor's receptionists about my systems in order to have an appointment. I feel very offended about this action especially as I am not one for seeing a doctor at the worst of times. And my last experienced I told the receptionist that I'd come out in a load of what looks like boils over most parts of my body and that I thought I might have measles I was told it was probably a allergy to something I'd eaten and I could attend a walk in clinic about 3 miles away. Hence I covered myself in calamine lotion and vaseline and stayed in only to find out that i had passed on Chicken pox to my grandchild. And now I have a more serious problem that I've been plagued with for years that ceased a year ago. and as come back which I needed to get a referral to see the specialist again. But I do not want to make that phone call that will lead me to either get rude or offended.

OP posts:
Dreardre · 10/04/2017 17:05

Troys. Obviously not your fault- I have a job where people think nothing of being abusive on the phone - I have scope for refusing to deal with them or asking they be put on restricted contact.
I understand that receptionists look to put info for the doc so she/he can prep for contact. However, I would tell receptionist that I prefer to speak to gp. It usually works.

Ginandpanic · 10/04/2017 18:16

Blue peppers I agree totally but it's unfair to blame the receptionist when the patient said cracked ribs. And family members were unable to persuade him to ring back or go to a&e - yet still receptionists fault?

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